Director of IT, Dandy

• This is a pivotal leadership position for an operationally-minded, hands-on IT expert who thrives in a dynamic, fast-paced, and manufacturing-integrated environment
• 8+ years of progressive experience in IT, with at least 3+ years in a leadership or director-level role
• Demonstrated success scaling IT organizations
• Deep knowledge of endpoint management, enterprise networking, VPNs, SSO (Okta, Azure AD, Google Workspace, Soti), and SaaS operations
• Hands-on experience with corporate IT, site IT infrastructure, and secure provisioning of customer hardware
• Experience supporting operational tech environments, including factory floor systems, scanners, kiosks, and hybrid infrastructure
• Strong understanding of IT security, compliance, and device hardening for both corporate and customer-facing endpoints
• Strong communicator with a bias for action. Proven ability to lead cross-functional initiatives across Product, Security, and Engineering
• Comfortable working with remote teams and supporting globally distributed environments
• Familiarity with ISO 27001, NIST, or similar compliance frameworks

Desirable

• We are seeking a results-oriented and strategic Director of IT to lead and evolve our Corporate IT function, as well as drive technology operations across our Manufacturing and Supply Chain sites
• This role also includes ownership of the customer-facing IT hardware experience, particularly the lifecycle and management of laptops included as part of our product offering
• Reporting to the VP of Business Systems & IT, this leader will be responsible for creating a secure, scalable, and service-oriented IT environment that supports both internal teams and external customer delivery
• Define and execute the IT and InfoSec strategy across Corporate and Manufacturing
• Build and lead a high-performing IT organization with clear roles, career paths, and accountability across IT support, infrastructure, infosecurity and endpoint management
• Partner closely with Engineering, Manufacturing Ops, Engineering Security, and Product teams to align IT infrastructure with company goals
• Own the creation, management, and execution of the comprehensive IT budget, encompassing operational expenses (hardware, software, infrastructure, personnel, support, security) and project-related costs (CapEx/OpEx), ensuring fiscal responsibility and alignment with organizational financial goals
• Oversee the management and security of employee devices, collaboration tools (e.g., Google Workspace, Slack), and enterprise SaaS systems
• Manage internal IT support and service desk functions to ensure high levels of employee satisfaction. (e.g., Jira)
• Enforce policies for endpoint management, identity access (e.g., SSO), and cybersecurity posture
• Drive efficiencies in key IT processes including Hire-to-Retire, and Asset Management
• Owns the end-to-end reliability of all physical office technology and workspace infrastructure; oversees the implementation, maintenance, and uptime of integrated A/V solutions across all executive and shared meeting spaces
• Establish and support robust IT infrastructure in manufacturing and logistics sites, including networking, systems access, production-line hardware/software, and data integrity
• Ensure high availability and resilience of operational technology (OT) and Industrial IT systems
• Consult Product, Engineering and Customer IT teams to ensure customer hardware is secure, reliable, and scalable at launch
• Implement IT governance practices and compliance frameworks (e.g., SOC2, ISO 27001)
• Own vendor and asset management for IT equipment and services
• Maintain business continuity, backup, and disaster recovery plans across sites and services