Senior Customer Success Manager, native
£32-38k
1-5 days a week in office (Shoreditch, London)
Powering campus culture
Job no longer available
Powering campus culture
21-100 employees
Job no longer available
£32-38k
1-5 days a week in office (Shoreditch, London)
21-100 employees
Company mission
To help students have the best time at university by connecting them with amazing content on campus.
Role
Who you are
- You are comfortable building strong relationships with a variety of stakeholders in a fast paced environment
- You are adept at managing multiple work streams and prioritising those that will have the highest impact on yours and the company's objectives
- You have strong negotiation skills and powers of influence to overcome obstacles, problem solve and keep your work load on track
- You will thrive on working to targets and collaborating as a team to achieve shared goals, and are not afraid to put your hand up to offer opinions
- You will be detail and process orientated to ensure a smooth operational flow of key work streams
- You will be resilient and able to deal with setbacks and present alternative solutions to problems, maintaining a positive mindset
- You will have strong project management skills
- You are an excellent communicator both verbally and in written format
- You will have a solid understanding of Students’ Unions and their operating model (Desirable)
- You will have had experience working within a media sales or tech sales environment (Desirable)
- You will have experience using Salesforce or a similar CRM platform (Desirable)
- Full clean driving licence (Desirable)
What the job involves
- As a Senior Customer Success Manager at native you’ll be building fulfilling relationships with our amazing Students Unions partners, finding creative ways to help them reach and engage their student population.
- You’ll be working with product, brands, sales and marketing teams to build a compelling proposition for our customers, ensuring that your portfolio hits engagement targets and sees us as a trusted advisor in this space
- Being the main point of contact for our direct relationship with the Students’ Union, managing all aspects of the partnership across our Media Advertising, Platform and Clubs and Societies
- Driving all aspects of Customer Success across a portfolio of customers (SUs) in line with company OKRs and departmental targets
- Preparing and running regularly business reviews, often in-person at the Students' Union to secure relationships, ensure objectives are being met and new opportunities explored
- Building value driven relationships with your portfolio of SUs, generating success and happiness for our customers aligned to their core goals centred around student engagement and commercial success
- Acting as a conduit for different products and services at native, finding solutions to your clients problems through deep product knowledge and creative thinking
- Working cross functionally to improve natives products and services, feeding back your knowledge of our customers at all levels of our business
- Working with data and technical tools to measure your accounts success and progress
- Helping to proactively secure testimonials, case studies and referrals and be the voice of the customer within the business
- Championing the role of the SU in our ecosystem
- Collaborating with team members and believing in our mantra of putting our customers first
Salary benchmarks
Our take
Native is a platform that helps connect students with amazing experiences and have the best time at university. The idea came to life when native’s CEO, Nick Musto, realised that finding the best event or experience was near impossible amongst a sea of information at university.
Native has now evolved to empower Students’ Unions with technology and services designed to bring more content onto campuses, and allow students to seamlessly engage with it. The company has also brought hundreds of content-based shows to the university space, ranging from quiz nights to DJ sets to Q&A talks.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Jul 2021
$3.5m
LATE VC
Total funding: $3.5m
Company benefits
- Share options
- Your birthday off
- Season ticket loan scheme
- Flexible working
- Dog-friendly office
- Wellbeing monthly budget
- Extended Christmas break
- Pick your kit
- Wednesday lunch on us
Company values
- We Deliver For Students
- We Are Building The Ecosystem
- We Never Stand Still
- We Have Freedom With Accountability
- We Lift Everybody Up
Company HQ
London, UK
Articles
Leadership
Nicolas Musto
(Founder & CEO)Earned a degree in Mathematics from the University of Sussex.
Share this job
View 2 more jobs at native