Call Center Operations Intern, Santander
Retail and commercial bank
Job no longer available
Retail and commercial bank
1001+ employees
Job no longer available
1001+ employees
Company mission
To help people and businesses prosper.
Role
Who you are
- Currently an undergraduate student enrolled at a college or university
- Expected to graduate between December 2024 – May 2025
- Cumulative GPA of 3.0+
- Enthusiasm to participate in all intern activities throughout the summer
- Be a self-motivated and flexible team player
- Able to work in a fast-paced environment with multiple projects
- Proficient with Microsoft Office
- Ability to maintain confidentiality
- Ability to work in an environment that supports employees from all backgrounds and fosters an environment of inclusion
- Extended working hours may be required as dictated by management and business needs
- May be required to lift, push, or pull materials weighing up to twenty (20) pounds
- May be required to sit and review information on a computer screen for long periods of time
- May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard
What the job involves
- The Call Center Operations Intern will support the Business Management Team in daily activities related to managing the call center operations for a large Financial Services institution
- Interns could support areas within operations that include capacity planning, workforce management and vendor management
- This 2024 Summer Internship is for undergraduate students who have an anticipated graduation date between December 2024 and June 2025
- Perform data analysis to help optimize schedule and help meet production requirements in call center
- Identify trends in data, and escalate with impact predictions
- Work directly with business leaders to deliver projects
- Special projects for program enhancements
- Exposure to Operations Strategy team and link between ideas and tangible results
- Work to solve real world problems and deliver measurable results
- Help with ideas to improve current practices and improve efficiency
- Special projects as identified and requested by the department
- Performs other duties as assigned
- Create an environment of diversity, equity, and inclusion where all perspectives are valued and all people are welcomed
Our take
Santander serves 14 million UK customers as a retail and commercial bank. Despite a mixed history, including issues with call centre service, mis-selling PPI, and anti-money laundering control failures between 2012 and 2017, Santander continues to thrive by focusing on innovation, digitalisation, and sustainable, responsible growth.
Recently, Santander has enhanced its digital and mobile services to meet the needs of modern banking customers. This includes the My Home Manager app, which provides mortgage customers with a centralised platform for their information, and increased fraud alerts to protect less digitally literate customers as they transition online. These efforts aim to connect physical and digital channels for a seamless customer experience, positioning Santander to better compete against digital banks like Monzo and Starling.
In addition to these digital advancements, Santander has joined forces with Iberpay in Spain to become inaugural participants in the European Payments Council’s One-Leg Out Cross-border Transactions Instant Scheme (OCT Inst). This initiative is set to introduce global instant transfers, further emphasising Santander's commitment to innovation and enhancing its service offerings in the digital banking landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Company HQ
London, UK
Leadership
Mike Regnier
(CEO)Former CEO of the Yorkshire Building Society, where they also previously worked as Chief Customer Officer and Chief Commercial Officer.
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