Customer Success Director, CLEAR

Healthcare (C1 - B2B)

$225-275k

OTE

This range represents the combined base salary, annual bonus incentive, and new hire equity package (in Restricted Stock Units)

Senior and Expert level

New York

Secure identity company making experiences safer & easier

Be an early applicant

Secure identity company making experiences safer & easier

1001+ employees

B2CSecuritySaaSIdentityScience

Be an early applicant

$225-275k

OTE

This range represents the combined base salary, annual bonus incentive, and new hire equity package (in Restricted Stock Units)

Senior and Expert level

New York

1001+ employees

B2CSecuritySaaSIdentityScience

Company mission

To strengthen security and create frictionless experiences.

Job

Company

Role

Who you are

8+ years of experience in customer success, partnerships, consulting, or related roles, with significant experience in healthcare
Proven track record of building and leading high-performing teams while driving measurable customer and revenue outcomes
Deep understanding of the healthcare ecosystem, including health systems, payers, and/or digital health organizations
Strong executive presence with the ability to influence and build trust with senior stakeholders internally and externally
Strategic thinker with the ability to translate complex problems into actionable plans and scalable solutions
Exceptional communicator with high EQ, attention to detail, and a consultative, solutions-oriented mindset
Experience leading complex, cross-functional initiatives in fast-paced, high-growth environments
Willingness to travel as needed to support customer relationships

What the job involves

The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and expansion across our partner ecosystem
Own and drive CLEAR’s customer success strategy across healthcare partners, ensuring strong adoption, retention, and expansion of CLEAR’s identity solution
Build, develop, and lead a high-performing Customer Success function, setting clear goals, coaching team members, and driving a culture of accountability and excellence
Establish and deepen executive-level relationships across healthcare organizations, positioning CLEAR as a trusted, strategic partner
Partner cross-functionally with Business Development, Product, Technology, and Operations to shape and deliver scalable, high-impact customer experiences
Lead end-to-end lifecycle management across complex healthcare implementations, from solution design and contracting through execution and ongoing optimization
Performance against renewals, contract expansion, and revenue growth across healthcare partners
Product adoption, utilization, and successful rollout of new healthcare use cases
Partner satisfaction, retention, and executive-level engagement
Operational excellence across implementations, including on-time delivery and scalability

Our take

Waiting in a security line is something everybody could do without before a long flight – and this unpleasant scenario is what CLEAR allows its millions of members to avoid. The company creates a single touchless ID based on a user’s biometrics, such as their eyes and face, enabling quick identity verification and frictionless travel.

CLEAR continues to develop its product, and is now moving beyond airports into office buildings, restaurants, and stadiums. The technology has already been used by several sports and entertainment partners, including multiple NBA teams and in the Super Bowl.

The company went public on the NYSE in June 2021 following a strategic funding round of $100M, which is being invested into accelerating the company's growth whilst expanding its offerings. Its technology is now being used for age verification, virtual queuing, and checking in.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

17% employee growth in 12 months

Glassdoor (3.1)

Trustpilot (1.1)

Company

Funding (last 2 of 3 rounds)

Feb 2021

$100m

LATE VC

Apr 2017

$15m

LATE VC

Total funding: $135m

Company HQ

Chelsea, New York, NY

Leadership

Caryn Seidman Becker

(Co-Founder, CEO & Chairman)

Prior to CLEAR, they created the Arience Foundation and The Happy Elephant Foundation which support charter schools, cancer research, child wellness, and the New York City community. They sit on the Board of Directors of Mt. Sinai Children's Center and the Young Women's Leadership Network.

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