Design Director, Hims & Hers
User Experience
$180-205k
+Equity & Employee Stock Purchase Program
Multi-specialty telehealth platform
Open for applications
Multi-specialty telehealth platform
1001+ employees
Open for applications
$180-205k
+Equity & Employee Stock Purchase Program
1001+ employees
Company mission
To help the world feel great through the power of better health.
Role
Who you are
- We’re searching for someone deeply passionate about designing intuitive, scalable, and cohesive product experiences
- We need a team leader who thrives in complex, fast-paced environments, balancing long-term strategic thinking with rapid iteration
- The ideal candidate will be adept at simplifying complexity without losing nuance and will be laser-focused on creating seamless experiences for users at every touchpoint
- 10 plus years of proven track record in UX, Information Architecture, or related roles, particularly in environments requiring a mix of high-level strategy and execution
- Experience working with complex, multi-layered digital products, ideally in industries like healthcare, e-commerce, or other fast-paced sectors
- Exceptional collaboration skills with the ability to lead cross-functional initiatives
- Experience with information modeling, wireframing, and prototyping tools
- Ability to influence, mentor and manage a team of product designers
- [Bonus] Familiarity with rapid prototyping tools and methodologies, along with a data-driven mindset
- Architect & Storyteller: You’re able to tell the story of how users will navigate our products. You understand the emotional and practical layers of an experience and can translate them into a logical, visual structure
- Connector of Teams & Ideas: You are the bridge between teams and disciplines. Whether it’s simplifying complex technical constraints or translating business needs into user-friendly experiences, you thrive on uniting diverse viewpoints into a singular vision
- Simplicity from Complexity: You’re adept at taking highly complex processes and distilling them into simple, elegant, and intuitive user flows. You thrive in environments where ambiguity reigns and are skilled at finding clarity in the chaos
- Adaptable and Resilient: Given the fast pace of our business, you are comfortable adjusting your work based on shifting priorities and timelines. You enjoy the challenge of iterating and refining while keeping long-term scalability in mind
- Strategic Doer: You have a bias toward action. While you’re able to craft high-level strategies, you are also not afraid to roll up your sleeves and get involved in the details
What the job involves
- This person will own the full blueprint that underpins the consistency and capabilities of our ecosystem. They will serve as the connective tissue between product strategy, design, and engineering—ensuring that all elements work harmoniously together to serve both the business and the user
- This role goes beyond typical UX and IA responsibilities
- You and your team will need to orchestrate detailed, cross-functional workflows and apply systems thinking to both the product architecture and the broader customer journey
- Architect the Entire Experience: Own the structural blueprint of our user experience across digital platforms, ensuring all interactions, content, and flows are aligned and scalable. You’ll not only design the frameworks but also ensure that they are adaptable as our products evolve
- Systems Thinking & Scalability: Apply a holistic, systems-based approach to information architecture. Create models that support both user needs and business goals, while also accounting for future growth and adaptability
- Cross-Functional & Design Leadership: Act as a central point of alignment between product managers, designers, engineers, and marketing. Your work will influence every layer of the customer experience, requiring you to balance input from diverse teams while driving toward a cohesive vision
- You’ll partner with design peers and manage designers directly, an ability to laterally influence, while also vertically managing will be key
- Blueprint for All Teams: Build and maintain a comprehensive blueprint that visually captures the user experience, allowing teams to understand dependencies, touchpoints, and best practices. This blueprint will serve as the core guide across the organization for consistent, aligned product development
- Iterative Prototyping & Testing: Rapidly prototype and test ideas to validate user flows, information structures, and interaction patterns. Iterate based on feedback and evolving business needs while balancing speed and accuracy
- Documentation & Evangelism: Create clear, actionable documentation that supports implementation by design and engineering teams. You’ll evangelize the importance of UX architecture and help teams stay aligned with the established frameworks
- Hands-On and Strategic: You will own high-level strategy and detailed design execution. You’ll work on everything from outlining the user journey across multiple touchpoints to designing micro-interactions and evaluating information hierarchies
Our take
Hims & Hers is a direct-to-consumer brand made for men and women, offering products for skin care, birth control, erectile dysfunction, hair loss and more. The company aims to create an open and honest culture of care that is accessible for everyone, no matter who you are or where you live.
Hims & Hers approach healthcare differently through a telemedicine approach combined with a comprehensive wholesale and branding strategy. This allows customers to get diagnosed and treated at a lower cost and with greater convenience whilst the company simultaneously increases customer brand's presence across the US.
The company is increasingly focused on becoming a modern healthcare brand, and has a huge addressable market to go after. Recent launch of an app has helped the company grow significantly. Further, it is focusing investment into platform infrastructure and the development of partnerships with physical stores including retail giant Walmart, as well as continuing to launch new products such as its range of volumising shampoos.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
38% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2019
$100m
LATE VC
Jul 2018
$50m
SERIES B
Total funding: $197m
Company benefits
- Dental insurance
- Maternity & Paternity Leave
- Gym Membership
- Commuter Checks & Assistance
- Work from home opportunities
- Health insurance
Company HQ
Marina District, San Francisco, CA
Articles
Leadership
Andrew Dudum
(CEO)Previously co-founder of Atomic, Homebound, Terminal and Bungalow and Investor & Advisor at Stable Auto, TalklQ, and Mira Technologies.
Hilary Coles
(Senior VP Brand & Innovation)Previously earned an MBA from the Kellogg School of Management at Northwestern University.
Jack Abraham
(Investor)Founder and Managing Partner of Atomic. Co-Founder and Investor at Replicant, Raydiant, Bungalow, Homebound, Terminal and Zenreach.
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