Senior/Staff UX Researcher, Abridge

• 5+ years of experience conducting user research to support digital product development, preferably in healthcare or a similarly complex domain
• Strong background in user research methodologies, from ethnographic studies to usability testing
• Excellent written & visual communication skills to turn research findings and their implications into compelling narratives and recommendations
• Tolerance for ambiguity and a love for collaborative exploration
• Passion for improving the healthcare experience for both patients and providers
• We are actively seeking candidates based in or willing to relocate to the San Francisco Bay Area and/or the New York Tri-State area. This position requires a commitment to a hybrid work model, with the expectation of coming into the office 2-3 times per week

Desirable

• As a user researcher at Abridge, you’ll play a pivotal role in informing how we build products that liberate healthcare professionals from clerical overhead, returning the focus to what’s important: excellent patient care
• Working closely with a multidisciplinary team of data scientists, engineers, clinicians, product managers, and product designers, you will immerse yourself in the workflows and needs of our key stakeholders, including doctors, nurses, administrators and patients, and distill key insights to pave a path forward for innovative product development
• Conduct in-depth user interviews, on-site shadowing, and usability testing sessions to understand how doctors and other clinicians currently use Abridge, as well as their unmet needs and aspirations
• Synthesize your findings into actionable recommendations that guide the product vision and roadmap
• Collaborate with our client success team to monitor new product features and iterations, using a mix of qualitative and quantitative methods
• Explore insights, analytics & other output from our data science and machine learning researchers to validate your hypotheses and support your storytelling
• Partner with product management & design to translate findings into flows, wireframes, and prototypes that can be validated with end users
• Evangelize a user-centered design approach across the organization, building empathy and understanding for our users