Implementation Specialist, Wonder
Colorado: $22.10 per hour + Equity
More information about location
3-5 days a week in office
Extraordinary food that comes to you
Be an early applicant
Extraordinary food that comes to you
1001+ employees
Be an early applicant
Colorado: $22.10 per hour + Equity
More information about location
3-5 days a week in office
1001+ employees
Company mission
To remake the relationship Americans have with food by revolutionising home dining.
Role
Who you are
- Education Requirement: Highschool GED
- Excellent written language skills, including spelling, grammar, syntax, and other mechanics
- Analysis skills
- Application Support
- Attention to detail
- Operations system knowledge
- The ability to work and learn independently, as well as collaborate with larger teams
- An uncanny knack for spotting tiny errors
- Excellent organizational and time management skills
- Great communication skills, both written and verbal ability to manage multiple deadlines simultaneously
- Comfort with technical systems, both familiar and unfamiliar
What the job involves
- As a member of the Implementation team, you will drive the growth of the organization by ensuring that new customers are successfully onboarded efficiently, which is a complex process with many moving parts, people, and vendors
- This role will be responsible for working with internal and external stakeholders to deploy campuses or new shops. From setting up/configuring hardware to building out what our shops/menus will look like. Becoming a knowledge expert will allow you to achieve success
- Develop deep expertise in Campus Dining on GH's systems and equipment
- Create an exceptional, personalized service experience for Campus Dining on GH partners
- Facilitate execution of all onboardings and train customers on the product
- Collaborate with stakeholders to configure our hardware and work through shop set up/routing
- Make recommendations based on feature requests and bugs reported by users or partners
- Be a key partner and making sure all campuses/shops are set properly
- Works through new deployments
- Builds/configurations/meetings/audit packages/monday.com updates
- Works through setting up our partners with needed hardware
- Tickets & escalations to help with bringing our operation live in different shops or campuses
- Pre-live
- Up to 2 weeks post-live
- Helps design and implement menus by building out our shops we help to deploy
- Consults with users to determine appropriate hardware and software needs and assists in placing orders
- Installs updates and configure features for workflow
- Prepares reference material for users by drafting operation guides
- Create menus
- Cross-Team collaboration to ensure teams are hitting due dates
- Advise Campus dining merchants on menu offerings, visibility, and areas that need optimization. This requires you to be analytical but also pragmatic when it comes to finding incremental solutions that can show immediate value
- Dive in and contribute to other business areas as needed/appropriate
Our take
Food delivered to your door often gets cold and soggy as it travels in a courier's bag from the restaurant to your home. Using Wonder, customers order food from a mobile app, which is cooked in a truck right outside your door. It aims to improve the standard of home-delivered food, both the quality of product – working with world-renowned chefs – and the experience itself.
Wonder has received fair criticism surrounding poor environmental consideration, as each kitchen/van sits idle with the engine running whilst food is prepared. A study by the US Department of Energy found that banning the unnecessary idling of personal vehicles would be the same as taking 5 million vehicles off the roads.
Despite this, Wonder has sustainability strategies involving food sourcing, reducing food waste, sustainable packaging, and, notably, an emissions-neutral fleet. Wonder has received enormous funding, bringing it to a valuation of $7 billion, and the number of vans distributed across North America is expected to multiply exponentially.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$600m
LATE VC
Mar 2024
$700m
LATE VC
Total funding: $2.1bn
Company benefits
- 401k with employer match
- Medical, dental, vision
- Health savings account with employer match
- 100% employer paid life insurance
- 2x pay if you work on holidays
- Learning and development opportunities to advance your career
- Wonder offers hourly employees stock options
Company HQ
World Trade Center, New York, NY
Leadership
Marc Lore
(Founder & CEO)Has previously (co-)founded the following companies: Global Association of Risk Professionals, The Pit, Quidsi, Jet.com, Mojo, Wizard and City of Telosa.
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