Global Services Program Manager, Okta

• The ideal candidate is highly organized, detail-oriented, and adaptable—able to manage multiple projects, provide insights through structured reporting, and support Global Services and partner-related initiatives
• 2-3 years of experience in data analytics, reporting automation, or business intelligence
• +3 years of project management experience (Strongly preferred)
• Experience in using Salesforce, Microsoft, and Google suites
• Proven expertise in automating reporting workflows and reducing manual reporting efforts
• Ability to translate complex datasets into clear, actionable insights for stakeholders
• Strong problem-solving and critical-thinking skills to optimize reporting structures
• Outstanding verbal and written communication skills with audiences of all levels
• Embraces challenging situations and enjoys solving complex problems
• Experience building predictive analytics models for capacity planning and resource forecasting
• Exhibits confidence and a deep understanding of emerging industry practices when solving business problems
• Identifies critical issues with ease and dedicatedly develops an action plan for resolution
• Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets
• Communicate with internal stakeholders at all levels of management
• Effectively communicate technical information to non-technical audiences
• Understands how to communicate difficult/ sensitive information thoughtfully
• A bachelor's degree in data science, analytics, a related discipline, or equivalent relevant experience

Desirable

• The Global Services Program Manager has a critical role within our Partner Success & Global Business Services team and is responsible for project management activities, including supporting key program reporting and documentation management
• This role ensures the smooth execution of delivery success initiatives by maintaining program assets, tracking key data, and facilitating effective stakeholder communication
• Work closely with our Global Services program teams, which include Professional Services, Partner Success, and Customer Education
• Track key Global Services program performance metrics and maintain data integrity across reports and dashboards
• Design, build, and maintain automated reporting solutions leveraging the technology tools available, including Tableau, Salesforce, and Google Sheets
• Support the tracking, analyzing, and managing program frameworks, project reporting, and program evaluations leveraging Asana, Highspot, and Confluence
• Provide structured reporting and analytics to support strategic decision-making
• Organize and maintain program documentation, resources, and repositories to ensure alignment with evolving business needs
• Update and maintain the accuracy of partner capabilities and success metrics within the partner directory/locator tool
• Assist with creating quarterly reports, dashboards, scorecards, and performance insights to track program effectiveness
• Support leadership with ad hoc data requests and deep-dive analytics
• Communicate key program updates and relevant insights to internal stakeholders
• Assist in the development of presentations, program materials, and executive decks