Deskside Support Engineer, DXC Technology
On-site Central London
5 days a week in office (Whitehall, London)
IT services and consulting company
Job no longer available
IT services and consulting company
1001+ employees
Job no longer available
5 days a week in office (Whitehall, London)
1001+ employees
Company mission
To use the power of technology to build better futures for customers, colleagues, environment and communities, help their customers deliver business impact, and to be the employer of choice.
Role
Who you are
- Excellent interpersonal communication skills, positive and engaging manner and a high degree of customer service aptitude
- Support experience in either a Tech Bar (Walk in Centre) or direct end user desk side support
- Previous experience in an IT support organization covering
- Microsoft Windows 10
- Microsoft 365/Office and applications inc Outlook,
- Intune
- Azure Active Directory
- SCCM, OS deployment and software deployment
- Active Directory,
- Basic hardware knowledge, laptop keyboards, memory, hard drives
- Experience with network fault troubleshooting
- Experience with network printer installs and configuration
- Working with remote tools to control end user devices
- Antivirus Applications e.g. Symantec, windows
- Strong understanding of ITIL incident management, including upholding SLAs and communication to end users at varying skill levels
- Excellent organizational skills
- Ability to multitask and manage own time effectively
- Ability to work independently (but still part of a larger team)
- Self-motivated achiever who gains satisfaction from providing excellent customer service
Desirable
- Proven previous SC or higher clearance is desirable
- Experience in Intune and Azure Active directory
What the job involves
- Great opportunity to be part of a team delivering Tech Bar and deskside support services to our client based in central London
- We are looking for a team orientated, highly customer focused and enthusiastic Deskside Support Engineer to support a leading client providing a best-in-class 2nd/3rd line customer support experience within a Tech Bar (Walk in Centre) environment and at the users deskside, the Tech Bar also provides a virtual service for remote workers
- The successful candidate will possess a combination of good interpersonal and communication skills as well as an aptitude for working with applications, systems and hardware to drive and find first time fix, resolutions to end user problems ranging from the straightforward to more complicated technical issues the successful candidate should be able to work independently without direct supervision as well as part of a wider team
- Provision of the onsite tech bar and deskside services as well as remote appointments this includes but is not exclusive too
- Microsoft Windows operating system – all related issues
- Microsoft Office 365 – all related issues
- New User support (setup / deployment)
- Software related issues (Standard & Non-Standard)
- Standard and nonstandard HW Devices (inc peripherals like monitors, label printers, etc.)
- Azure AD Management
- Intune and cloud services
- SCCM SW deployment issues (front end)
- Smartphones & Portable Devices experiences for SIM configuration, how-to questions, Hand on eyes software issues (IOS, Android, and Windows)
- How-to assistance with general IT issues
- Network cabling and port patching (local task)
- Smart Hands and Eyes for other support teams
- Deploying and resetting images via Intune
- Breakfix/replacement of end users laptops when no other resolution available
- Case management of Incidents and IMAC’s in line with SLA’s within the ServiceNow environment
- Proactively keeping customers always updated with incident status
- Take responsibility for stock used and follow the correct procedures regarding stock management
- Acknowledge and respond to emails from Leads and Manager
- Liaising with other teams or vendors to facilitate resolutions
- Assisting with projects as they arise
- Comply with Asset Management policies
- Document and KBA management
Salary benchmarks
Our take
Formed in 2017 as part of a merger with Computer Sciences Corporation, DXC has swiftly developed into a global leader in the digital transformation space, providing IT services to numerous enterprise businesses, including over half of FTSE 500-listed companies. Operating across diverse fields such as aerospace, banking, life sciences and transportation, DXC offers a full suite of data analytics, cloud technology, IT consulting and cybersecurity services to help support modernisation in almost any sector.
DXC’s rapid expansion has led to some teething problems. After a rash of large acquisitions shortly after its founding (Tribidge, Molina Medicaid Solutions and Luxoft to name just a few), DXC then went through a period of restructuring, reducing its headcount in some of its markets to allow it to compete with rivals in the IT consulting space such as Deloitte. This has paid off as DXC has returned to profitability after several years of operating at a loss while it consolidated.
DXC had a major PR win in 2022, partnering with Manchester United to be its sleeve sponsor and to help drive the club’s digital transformation. DXC is planning to move forward with a back-to-basics focus on its cybersecurity offering and is seeing major growth in this sector. It is also focusing development on its DXC Platform X technology, having formed a partnership with Dynatrace in 2022 to improve its speed and efficiency.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Ashburn, VA
Leadership
Mike Salvino
(CEO)President, Chairman and CEO of DXC Technology. Was previously Managing Director at Carrick Capital Partners. Before that was Group Chief Executive with Accenture and Global Sales & Accounts Co-Leader for Aon Hewitt.
Share this job
View 25 more jobs at DXC Technology