Client Success Manager, General Assembly

$85-90k

+ Compensation plan which could be a bonus or a commission

Excel

GSuite

JIRA

Junior and Mid level

Remote from US

More information about location

Global digital skills training school

Be an early applicant

Global digital skills training school

1001+ employees

B2CEducationTrainingLearningSaaS

Be an early applicant

$85-90k

+ Compensation plan which could be a bonus or a commission

Excel

GSuite

JIRA

Junior and Mid level

Remote from US

More information about location

1001+ employees

B2CEducationTrainingLearningSaaS

Company mission

To foster a global community of individuals empowered to pursue the work they love.

Job

Company

Role

Who you are

Our ideal candidate has at least 2+ years of prior work experience, with a killer work ethic, polished communication skills, infectious positive energy, and a passion for fast-paced, dynamic environments
This person has some experience in project management and polished communication skills
2+ years in sales, customer service, client management, or similar role working with internal or external stakeholders
2+ years using Excel and Google Suite
Comfortable operating in a cross-functional project or environment
Experience using Jira or in project management a plus
Experience coordinating training programs a plus
Significant travel, up to 50%
Competency Rubric
Process Management
Written Communications
Presentation skills
Customer focus
Interpersonal savvy
Problem Solving
Action Oriented

What the job involves

GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work
As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions
In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future
As a Client Success Manager (formerly Engagement Manager), you support the delivery of General Assembly’s largest client programs, and help grow our most important accounts
You play a key role on a cross-functional, client-facing team that delivers on $3-5 million of annual client revenue
Help manage top tier, Fortune 100 client relationships, and account expansion strategies, supporting Senior Client Success team as well as clients directly
Execute on engagement and delivery strategies for online and in-person training and assessment programs
Collect and document direct costs for program delivery
Own client-facing and internal summaries of client meetings, including key decisions and action items
Track and maintain day-to-day program success, as measured by learning and sentiment metrics
Coordinate with consumer-specific delivery teams on GA campuses, to collaborate on program delivery for corporate audiences
Build and present client-facing delivery reports, including qualitative and quantitative data on student learning, sentiment, and engagement
Evaluate data to drive product insights and continually improve metrics around online course usage and satisfaction

Our take

General Assembly are building a classroom-to-career pipeline, with the aim of empowering people to pursue work that they love. At the same time, they want to be seen as an innovation in hiring and upskilling and be recognised as helping to diversify the digital workforce.

They offer a long list of courses for in-demand skills such as coding, UX and design, marketing, and product management. The market for these courses has grown substantially (around 10x) since GA launched and large companies like IBM and L'Oréal hire alumni.

Now owned by staffing giant Adecco, GA will have all the resources they need to continue to grow. The test will be making sure they continue to innovate under new ownership.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

10% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 7 rounds)

Sep 2015

$70m

SERIES D

Mar 2015

$35m

SERIES C

Total funding: $158.7m

Company benefits

Work from home opportunities

Company HQ

Flatiron District, New York, NY

Leadership

Lisa Lewin

(CEO, not founder)

Founded & was CEO of Mindgate Media, a tech company that created curriculums for post-secondary institutions. Prior to General Assembly, at Pearson, they ran the global technology and product team. Earned an MBA from Harvard.

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