Customer Success Leader, Benchling
$142.7-193.1k
Cloud-based platform for biotech R&D
Job no longer available
Cloud-based platform for biotech R&D
501-1000 employees
Job no longer available
$142.7-193.1k
501-1000 employees
Company mission
To unlock the power of biotechnology.
Role
Who you are
- BA/BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field
- You are able to quickly understand complicated technical concepts and how they apply to the Benchling applications
- Experience working with Life Sciences companies and have an understanding of R&D processes and scientific concepts
- Experience confidently working with Director, VP and C-Level leaders from day 1 on the job
- 7+ years client facing SaaS Customer Success, software implementation, and/or consulting experience, with demonstrated success running a large book of business
- 2+ years experience building and leading teams of 4-8 people. Be able to recruit, hire, lead and grow a high-functioning Customer Success team
- Solid understanding of the ideal customer journey/lifecycle within large, global enterprises and a track record of cross-functional leadership
- Independent, adaptable, and can thrive in a fast-paced startup environment
- Excellent communication skills in verbal, written and presentation formats
What the job involves
- Build, lead and run a high caliber, team of CSMs focused on Mid Market Customers
- Advise the activities of the team through ongoing account management oversight, cross functional partnership development, and ultimately delivering high quality customer outcomes
- Refine and build scalable customer engagement best practices and processes, and find opportunities to improve our CS operating model and tools
- Develop relationships at senior levels in our customer’s organizations including with executive sponsors, key business and IT collaborators, and project team leads
- Act as the escalation point for customer issues, work with other teams throughout Benchling to develop solutions to problems, drive customer alignment, and be accountable for overall customer success and renewal probabilities
- Work with Sales and Customer Experience leadership teams on growing and retaining customers
Our take
As the pioneer of the R&D Cloud, Benchling offers a cloud-based informatics platform tailored for biotechnology. Its platform enables scientists across the globe to make breakthrough discoveries and bring next-gen biotechnology to market.
There’s a sincerity and consciousness to Benchling’s approach that stands out. This has led to the company being adopted by over 200,000 scientists from 1,000+ companies and 7,500 academic and research institutions globally (including 23andMe, Moderna, and the U.S. Department of Defense).
The rapidly advancing Biotechnology industry was at the forefront of the so-called “fourth industrial revolution”, with the industry driving $2 to $4 trillion per year of economic impact over the next 20 years.
Benchling has put itself in a position of immense value within the industry with its expanding offerings. And now, off the back of over $400 million in total funding, the company is seeing accelerated growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2021
$100m
SERIES F
Apr 2021
$200m
SERIES E
Total funding: $411.2m
Company benefits
- Competitive salary and equity
- Robust healthcare benefits
- Family-forming benefits
- Four months of fully paid parental leave
- Retirement benefits
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Sajith Wickramasekara
(Co-Founder & CEO)Sajith studied at MIT before spending 2 years as a Research Assistant at Duke University Medical Centre and Liquidia Technologies. They used this biotechnology understanding to found Benchling in June 2012, serving as CEO since.
Ashu Singhal
(Co-Founder & President)They previously co-founded Hotspots.io which was later acquired by Twitter in 2012. After this, became Staff Software Engineer at Twitter for 2 years, leaving to co-found Benchling.
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