Customer Success Manager, Iru
+ Equity
5+ days a week in office (Coral Gables, Miami)
Apple device management platform
Job no longer available
Apple device management platform
201-500 employees
Job no longer available
+ Equity
5+ days a week in office (Coral Gables, Miami)
201-500 employees
Company mission
To harmonize technology and security through innovative software that powers secure and productive global work.
Role
Who you are
- 1-3+ years of experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred
- 1-3+ years customer-facing experience as a commercial Customer Success Associate
- Experience maintaining ARR of 3M+ including contract values over 100k
- Experience with support tools and platforms like Salesforce, Zendesk and JIRA
- Expert in driving results and outcomes while solving complex business problems, both individually and through direct reports
- Excellent presentation, organizational, and communication skills (both written and verbal). A written sample may be requested
- Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software
- Team and goal-oriented. High output; low ego
- Knowledge of SaaS post-sale support motion and technical curiosity is a plus
- Ability to travel (light travel to conferences or customers may be required)
- Experience working with or supporting Apple devices
- Required to work on-site in our Coral Gables office Monday - Friday
What the job involves
- As a Customer Success Manager, you’ll be responsible for the success of our customers. As a Trusted Advisor with deep product knowledge, and empathy, you’ll understand customers’ business objectives and align them with product capabilities
- You’ll lead end-user training and enablement initiatives, conduct customer onboardings and business reviews, and serve as the “voice of the customer” in internal meetings. You’ll be responsible for ensuring retention, identifying new business opportunities, and driving high product usage, and value across our customer base
- Communicate efficiently and effectively with our customers - we primarily communicate via chat and email, but you'll also have video conferences when the need arises
- Onboarding & Adoption: Use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a portfolio of 100+ customers
- Develop and enact a custom plan for each customer’s onboarding, expansion, and renewal goals
- Enablement & Partnership: Lead end-user training, conduct executive business reviews, and proactively monitor and drive product usage to ensure the customer is maximizing value
- Evangelize: Communicate new use cases and features/functionality that will enhance the customer’s workflow and drive organizational product adoption
- Customer Advocate: Passionate about the customer experience and skilled in translating customer feedback into product requests
- Collaborate: Work cross-functionally with strategic and technical colleagues to accomplish customer goals
- Change Leadership: Provide recommendations on changes and design enhancements to improve processes, customer experience, and performance
- Team Leadership: Effectively coach team members to their fullest potential. Mitigate conflict and communication problems. Ensure the team is unified on a common goal and strategy
Our take
Device and application management is essential for the maintenance of an IT stack, with particular emphasis on frequent updating and compliance. This can be a laborious and repetitive task, so management software exists to automate these processes. However, existing solutions are generally aimed towards IT departments running on Windows.
Iru, formerly Kandji, provides a mobile device management platform that facilitates the remote maintenance of Apple-based IT stacks. Users can manage IT devices, applications, networking and compliance within a zero-touch automation system. The need for this service in companies using Apple hardware is clear: it has been adopted by major enterprises such as Belkin, Crunchbase and Notion.
As the Apple device management market is also expanding at speed, Iru is well poised to continue its run of success. It has raised significant funding across several rounds, the latest of which came in 2024 and helped it launch its new AI-powered unified IT and security platform. This new product signifies a new approach to IT and security management and exemplifies Iru's ability to continuously innovate its market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$100m
SERIES D
Nov 2021
$100m
SERIES C
Total funding: $288.4m
Company benefits
- Health Coverage - 100% individual and dependent medical + dental + vision coverage
- Flexible Spending Account
- Equity for full-time employees
- New MacBook Pro and software setup
- Exciting opportunities for career growth
- An outstanding, inclusive culture
- 4% 401k company match
- Monthly Uber Eats meal credit
- $1,000 Home Office Equipment Stipend
- $50 monthly Internet reimbursement
- Equipment discounts
- Week long company shutdown, first week of August
- 10 Health and Wellness Days
- 12 weeks of Paid Parental Leave
- 14 Holidays
Company HQ
Downtown San Diego, San Diego, CA
Leadership
Adam Pettit
(Founder & CEO)They started their career in Solutions at Apple before working as President of AMP Consulting and spending 9 years as CEO of Interlaced, which they founded. They left to found Kandji in 2018 as CEO.
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