Senior Product Designer, Propel
Benefits
$130-170k
More information about location
Financial services and products for low-income Americans
Posted today
Financial services and products for low-income Americans
101-200 employees
Posted today
$130-170k
More information about location
101-200 employees
Company mission
To enable Americans with low income to improve their financial health.
Role
Who you are
- 5+ years of experience designing and shipping high-quality, mobile-centric products in complex domains
- Proven ability to lead projects independently from discovery through delivery — especially in fast-paced, ambiguous environments
- A deep love for craft and detail — you obsess over visuals, interactions, and polish that make products feel exceptional
- You can independently explore and develop solutions from concept to execution, with little direction or structured processes
- Skilled at using both data and user research — driven by curiosity and empathy — to inform impactful, user-centered design decisions
- Strong product instincts with the ability to balance user needs, product goals, and business outcomes
- Excellent communication and collaboration skills— You can tell stories that inspire, drive alignment across teams, and clearly articulate your design decisions
- Strong track record of building trusted partnerships across product, engineering, research, and content teams
- Comfortable prototyping ideas using tools like Figma, Replit, Cursor, or something similar
- A big plus: Background in financial products, government benefits, healthcare, or other regulated industries
What the job involves
- We’re looking for a high-craft Product Designer to join our benefits team, reporting into our VP of Design.
- This person will lead end-to-end feature development, improvements, and maintenance for our core EBT balance checking experience used by millions of Americans each month.
- They’ll collaborate with product, engineering, and other cross-functional partners to shape strategy, set goals, design experiments, and define long-term vision
- Own and lead design for our core EBT balance checking experience — from high-level strategy to hands-on execution, delivering elegant, practical, and accessible solutions
- Translate product goals, user needs, and business insights into clear, thoughtful design decisions across the entire product development lifecycle
- Help run user research and synthesize insights to uncover opportunities, validate solutions, and ensure our work is grounded in real needs
- Partner closely with cross-functional teams (Product, Engineering, Research, and Marketing) to shape roadmaps, scope features, and iterate quickly
- Contribute to and evolve our design system (Citrus) while advocating for craft and consistency across the product, along with other internal design projects
Our take
SNAP (Supplemental Nutrition Assistance Program) benefits are used by millions of Americans, but the scheme has long been hampered by a lack of innovation or digitization. Propel offers instant access to balances, plus local offers and discounts, and support in finding work. It also provides a free debit card that can be used for everyday shopping, bills, savings, and online transactions.
Formerly known as Food Stamps, SNAP benefits can be a hassle to use, with some recipients still having to make phone calls to gauge their budget. Propel's users can keep track of and manage their government-provided SNAP benefits from its mobile app, Providers, enabling low-income Americans to make use of this critical safety net more easily.
The Providers app has been used by upwards of 5 million of a potential roughly 40 million people who use SNAP benefits, showcasing both the current reach of the company and how much space it has in which to grow. With a presence in all 50 states, as well as some territories, Propel raised $50 million in 2022 which it is using to expand its debit card services, widening its reach to a growing customer base.
Steph
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2024
$3.5m
GRANT
Mar 2022
$50m
SERIES B
Total funding: $88m
Company benefits
- Remote-first: Team members work remotely across the US. We also have offices in Brooklyn, Salt Lake City, and San Francisco. We bring everyone together once or twice a year
- Generous benefits: We cover up to 99% of the premium for medical, dental, and vision. We also have 16-week parental leave, 20 vacation days, and 401k matching eligibility on day
Company HQ
Downtown Brooklyn, NY
Leadership
Jimmy Chen
(Founder & CEO)Having studied at Stanford, they worked for 2 years as a LinkedIn Associate Product Manager, before spending a further 2 in the same position at Facebook. They left to co-found Propel in May 2014.
Jeff Kaiser
(Co-Founder & COO)Graduated from Yale University with a B.A. in Political Science and Government. Before co-founding Propel, they were a Project Manager at Dalberg Global Development Advisors.
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