Senior Director of Agentic Engineering, Dialpad
$332-387.5k
AI-powered cloud communications platform
Be an early applicant
AI-powered cloud communications platform
1001+ employees
Be an early applicant
$332-387.5k
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- 12+ years of relevant engineering experience, including 5 to 8 years of leadership experience, with a proven track record of growing teams, developing managers, and steering an organization of 100+ engineers
- Experience scaling distributed systems and production-grade infrastructure, then evolving into applied AI, LLM platforms, and agentic architectures
- A core technical signal: you have shipped production systems where AI agents reason, act, coordinate, and safely execute workflows. You bring depth in several of the following:
- LLM platforms and inference optimization
- Retrieval systems and memory architectures
- Agent frameworks (e.g., LangChain/LangGraph, CrewAI, AWS/Google agent ecosystems)
- Evaluation, observability, and safety frameworks for AI systems
- Real-time streaming infrastructure and conversational AI
- Tool use, API-execution frameworks, and human-in-the-loop systems
- Operational excellence: setting clear multi-team goals, using KPIs to drive decisions, and systematically identifying planning risks and tech-debt gaps
- People and career leadership: coaching managers, mentoring senior ICs, holding teams accountable through healthy OKRs, managing performance issues promptly, and championing diversity and inclusion
- Strategic planning: managing cross-division dependencies, optimizing multi-million-dollar infrastructure and headcount budgets, and confidently representing the company externally to partners, vendors, and the broader community
- Bachelor's degree in Computer Science or a related field, or equivalent practical experience
- Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply
What the job involves
- As the leader of Dialpad's Agentic Engineering organization, you will own the vision, architecture, and execution of our agentic AI platform: systems where AI agents reason, act, coordinate, and safely execute workflows in production
- You will lead an established organization of approximately 130 engineers across 4 to 8 teams and sub-teams, working closely with Product, Applied Research, and Design leaders to advance a multi-agent orchestration platform that performs real-time conversational reasoning and tool execution over large-scale data
- This is a leadership role first
- We are looking for someone who understands what the right agentic architecture looks like, holds a high bar for quality and reliability, and grows the managers and senior architects who carry the work
- You will not be writing production features day-to-day, but we expect you to be technical enough to set architectural direction, evaluate hard trade-offs, and get into the code when it sharpens your judgment
- This is an onsite position based in our San Francisco office, reporting to the Chief Technology Officer
- The agentic engineering strategy, roadmap, budget, and delivery of Dialpad's agentic platform, including its orchestration layers, memory architectures, tool-use and API-execution frameworks, and evaluation, observability, and safety systems
- The health, growth, and succession planning of your organization, managing performance, headcount budgets, and career progression for both managers and senior IC architects
- Scalable, multi-modal AI agents capable of autonomous reasoning, real-time conversational interaction, and secure tool execution across complex enterprise workflows
- Clear multi-team goals, robust QA and regression processes, and operational metrics (KPIs) that hold the platform to enterprise standards of quality and reliability
- Clear job descriptions, leveling guides, and onboarding plans to sustain a diverse, high-performing engineering organization
- The executive team and division leaders to set long-term direction, communicate changes, and align the organization with Dialpad's wider business strategy
- Peers in Product, Design, Applied Research, Support, and Finance to understand customer needs, maximize resource ROI, and eliminate cross-team friction and duplication
- Talent Acquisition and HR to calibrate hiring bars, recruit top-tier talent, and extend competitive, equitable offers
- Emerging agent frameworks, LLM inference optimization, advanced retrieval systems, and evolving safety and policy guardrails, keeping Dialpad's platform at the frontier
- Market and industry trends, using deep domain awareness to influence department-wide goals, milestones, and Dialpad's forward business strategy
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note-taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has been heavily invested in the continued R&D of AI technologies, delivering numerous industry-first features. Dialpad has also expanded globally, opening offices in Europe and Asia and extending its global footprint via additional investments internationally. In 2026, it released its Agentic AI platform, which will help businesses to tailor and fine-tune their agentic AI capabilities, indicating that its doubling down on this sector of its business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company HQ
San Ramon, CA
Leadership
Craig Walker
(Founder & CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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