Technical Support Specialist, Supermetrics
Portuguese & English Speaker
Plus equity
More information about location
Data integration platform
Job no longer available
Data integration platform
501-1000 employees
Job no longer available
Plus equity
More information about location
501-1000 employees
Company mission
To make data analysis simpler, more productive and more connected.
Role
Who you are
- Excellent customer service skills in English & Portugese/Spanish
- Strong troubleshooting skills to diagnose and resolve basic technical issues
- Ability to identify technical anomalies and verify with errors found in logs
- Solid command of Business Intelligence tools, such as Google Data Studio and Tableau
- Advanced spreadsheet skills with Google Sheets and Microsoft Excel
Desirable
- Basic programming and/or SQL knowledge
- Understanding of digital marketing concepts and data analytics concepts
- Knowledge of digital marketing platforms, such as Google Ads, HubSpot and Microsoft Advertising
- Knowledge of social media networks and social media marketing, such as Facebook Ads, LinkedIn Ads and Twitter Ads
- Familiarity with any Supermetrics products
What the job involves
- Our products are incredibly powerful tools for our customers in cutting hours of time and manual effort from their reporting and analysis processes
- This means, we're actively used around the globe and need people like you to help educate our customers on the usage of our products, track down and catch bugs and unravel the mysteries of technical anomalies
- As our products move to a larger scale and increase in complexity, having experts like you on our team becomes more and more important
- Getting a ticket for a new technical issue, you'll need your technical and product knowledge as well as logical thinking to start your journey deeper into its origins. What makes software act in this way? How can I check if it's an isolated or a broader issue?
- You'll need your strong communication skills to both ask insightful questions from the customer and internally from your team members, to help you get started in the right direction, and when needed - have a video call with the customer to dig into the issue together
- We’d need you to be comfortable with being both a producer and consumer of technical documentation, as we have our own support blog with technical documentation and tutorial articles and we’d love to be an active contributor
Our take
Helsinki-based Supermetrics is a data integration platform making it easy for marketers and business intelligence teams to analyse data from popular ad platforms such as Facebook, Google and Twitter and integrate them into their preferred analytics and data warehouse platforms.
Despite competition from companies such as Fivetran and Adverity, the company boasts an impressive client list, including Nestlé, Warner Bros., and L’Oréal. This is owed to its variety of products, such as Supermetrics for Google Sheets, Excel, and BigQuery.
Supermetrics' success is product-led, and due to the increase in demand for its offerings, the company witnessed a growth of 40% YoY in 2022. Going forward, the company is focused on continuing its strong growth path and hopes to at least double its turnover. It's also emphasising its presence in the US market as important and expects to grow fast.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2020
$46.8m
SERIES B
Nov 2017
$4.1m
SERIES A
Total funding: $50.9m
Company benefits
- Health and wellness: We cover your healthcare costs, and you'll get a wellness allowance for things like sports, massage, and meditation.
- Equity & bonuses: All full-time Supermetrics employees are owners through equity. Everyone is also part of a personal bonus or commission plan.
- Flexible remote work: Enjoy working flexibly from home and in productive and uplifting office environments. Fully remote employees get a stipend to upgrade their home office.
- Generous paid time off: We take recharging from work seriously and encourage you to take all your leave. Paid parental leave is part of the package, too, of course.
- Personal learning stipend: We offer a personal learning budget to boost your professional growth.
- Excellent equipment: You’ll get a laptop, a phone with a plan, noise-canceling headphones, plus the ergonomic equipment you need for your work. And your wifi is on us, too.
- Stellar team events: We're known for our amazing team events, parties, and offsites. We also happily support employee-organized activities that bring teammates together.
Company HQ
Kluuvi, Helsinki, Uusimaa
Leadership
Mikael Thuneberg
(Co-Founder & Chairman of the Board)Experienced Researcher, having previously worked at 15/30 Research, Sulake, and T-Media. Also the founder and CEO of Automate Analytics.
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