Client Relationship Manager, Axway
More information about location
2 days a week in office
API management platform & IT infrastructure solutions
Open for applications
API management platform & IT infrastructure solutions
1001+ employees
Open for applications
More information about location
2 days a week in office
1001+ employees
Company mission
To help businesses make good decisions about their digital strategy.
Role
Who you are
- Excellent interpersonal skills, able to communicate with a wide range of people
- Prince2 qualifications are advantageous
- Strong customer service ethic
- Work well in a team setting
- Reliable and ethical, respecting customers’ confidentiality
- Strong decision-making skills and the ability to take the lead
- Good comprehension of project management methodologies
- Ability to manage risk
- Proactive, highly self-motivated, and organised
- High-level understanding of software development
- Flexibility as there may be travel involved
- Comfortable approaching people
- Good numeracy skills
- Ability to understand complex technical concepts and explain these in simple terms
- Understanding of the end-to-end software delivery lifecycle, from development through deployment and support
- Previous recent demonstrable experience in a customer-facing, or similar, role within Software, Finance, IT Services or related industries
What the job involves
- We are seeking our new Client Relationship Manager to join the SBS team!
- As a Client Relationship Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction
- You will work closely with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships
- We have found that previous successful Client Relationship Managers have often come from roles such as Junior Project Management, Business Analyst, or Operations
- If you have experience in these areas and are passionate about building strong client relationships, we encourage you to apply
- Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service
- Responsible for understanding, monitoring and implementing the contractual terms and service level agreement
- Acknowledging customers promptly and treating them in a courteous manner
- Maintaining a working knowledge of each client, as well as their business and system configuration
- Producing documentation after client meetings, summarising any additional actions required, including follow-up calls
- Communicate and represent client goals, requirements, and interests internally with delivery teams
- Work closely with account managers to help drive the strategic success of clients
- Maintain control systems to ensure accurate representation of client health
- Manage each customer’s backlog, accurately set expectations and deliver to timelines
- Lead client account review meetings, with the inclusion of a presentation, and ensure proper preparation
- Travel as required to attend onsite client meetings
Our take
As the digital migration of enterprises accelerates, companies must be increasingly cautious about the safety and security of their data. As part of the transference of data, sensitive information must often pass across multiple old and new technologies, putting it at risk. Axway provides tools that integrate and move data securely.
Ahead of the digitisation curve, Axway’s 20 years of experience in the API management sector has helped it develop several key products. Its Amplify Platform helps companies reduce the complexity of APIs and encourages their adoption. While its Axway B2B Integration platform enables crucial EDI and API integration flows for multinational corporations - which are most at risk of lost, leaked or stolen data.
Through its secure, flexible and compliant tools, Axway helps large companies process tens of billions of dollars annually. Its consistency and ability to keep pace with tech developments is what has enabled Axway to maintain a strong post-IPO position within its sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Personal development plan and training plan
- Private medical insurance with dental included
- Flexible working hours when needed and remote work policy (60% remote work)
- Friendly working environment with experienced professionals
- Potential for growth in an international company
- Extra paid vacation days – 25 days/year
- Open games area – table tennis, sports and more!
- Benefits such as gym access, Bookster, Safari, Amazon – E-library, Udemy platform
- Team-buildings, Fun Day, Christmas Party etc.
Company HQ
Kierland, Phoenix, AZ
Leadership
Patrick Donovan
(Group CEO)Previously CFO at Axway, VP of Finance at iCrossing and Director of Finance at Quality Care Solutions and Optika. Was also a General Accounting Manager at Western Pacific Airlines.
Roland Royer
(Company CEO)Previously the Chief Customer Officer at the company. Before that, they were a Product Manager at sneda and Presales Consultant at COFET.
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