CRM Manager, Oviva
Online nutritional and lifestyle coaching programmes
Open for applications
Online nutritional and lifestyle coaching programmes
501-1000 employees
Open for applications
501-1000 employees
Company mission
To build a healthier future for all, Oviva's mission is to provide the most accessible and effective care to people living with weight-related conditions.
Role
Who you are
- 2-3 years of professional experience in CRM or marketing automation
- Experience in stakeholder management and working in cross-functional teams combined with strong communication skills
- An analytical approach coupled with the ability to quickly grasp complex issues
- An empathetic attitude to understand the needs of our patients
- Previous hands-on experience with Salesforce Marketing Cloud
- Sound knowledge of relational databases and database queries using SQL
- Good practical experience in data analysis and visualisation and the use of corresponding tools such as Google BigQuery, Google Analytics, Google DataStudio
- Excellent oral and written communication skills in English
Desirable
- Previous hands-on experience with Salesforce Sales Cloud is a plus
What the job involves
- As (Senior) CRM Manager at Oviva, you will be part of the CRM team and report to the CRM Lead while working closely with our Product and Engineering Team
- In this role, you will be responsible for implementing and improving automated processes to drive patient engagement and support clinical outcomes
- Our CRM technology stack is based on Salesforce Marketing Cloud and Sales Cloud, both of which are fully integrated with our core digital products
- Plan and implement projects to automate journeys and processes through Salesforce Marketing Cloud in collaboration and coordination with other teams
- Create and manage automations that use multiple data sources for campaigns
- Integrate data from our wider platform and marketing campaigns into customer records
- Create reports and dashboards to monitor and analyse the effectiveness of campaigns and automations
- Work with our product and development team to improve the setup and data quality of our CRM to meet business needs
- Stay up to date on the features of the Salesforce Marketing Cloud platform and communicate any new features or changes to the organisation
Salary benchmarks
Our take
Smartphones have given rise to many useful apps including those that help users track their health, fitness, and the food that they eat. While many nutrition apps exist to help people count calories or work towards health goals, many of these apps follow a one-size-fits-all approach, despite the fact that every person's body is different.
Oviva provides a personalized nutritional and lifestyle coaching mobile app, designed to help users improve their long-term health by changing habits, improving their diet, and working towards health goals based on their specific health data and needs.
While many startups offer digital dietary tools such as calorie counters and diet trackers, Oviva has found a gap in the market by focusing on providing dietary advice tailored to each individual user's body type and nutritional requirements. The company has recently shown great potential through its expansion into the UK, primarily focused on offering support for people with diabetes.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
9% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$80m
SERIES C
Jan 2020
$21m
SERIES B
Total funding: $117.3m
Company benefits
- An interesting area of responsibility with targeted training in an innovative business environment (digital health)
- A dynamic, open-minded and humorous team that celebrates success together and shares knowledge
- Pension scheme
- 30 days holiday
- We embrace flexibility & remote working
- A comprehensive well-being program; including Healthcare Plan & Employee Assistance Program
- Equipment allowance to support your home working set up
- Personal learning & training leave allowance to support your development
Company values
- We place patients first. We listen to and react to patient feedback. We are responsible and efficient with our time and resources in order to support as many people as possible
- We begin with evidence, measure and improve. We know and accept failure as part of the path to success. We make fast, fact-based decisions by individuals, not committees
- We build, develop and retain winning teams. We trust each other and communicate at an eye-level. We enable our people with training, transparent feedback and an environment of experimentation
Company HQ
City, Zürich, ZH
Articles
Leadership
Kai Eberhardt
(CEO)Completed a PhD in Physical Chemistry at ETH Zürich from 2005 to 2007. Associate Principal at McKinsey & Company from 2012 to 2014.
Manuel Baumann
(CTO)Experience as Software Engineer for Ompeg GmbH and Hirschfactor AG from 2008 to 2012. Software Engineer for Java Ecosystem for Accenture from 2011 to 2014.
Mark Jenkins
(UK Managing & Medical Director)Experience working on McKinsey & Company's Medical Elective Programme. Academic Foundation Doctor and Part-time A&E Doctor for Guy's and St Thomas' NHS Foundation Trust from 2011 to 2017.
Diversity, Equity & Inclusion at Oviva
- At Oviva, we are committed to equality of opportunity, ensuring everyone is treated with dignity and respect. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and will provide fair opportunities to enable people to reach their full potential. Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team We keep our values at the forefront of everything we do, from patient care to internal culture; We put the patient first, We measure & improve, and We tackle it together. Oviva will provide a supportive environment and culture which is fair and equitable, we will; Encourage Equality, Diversity and Inclusion across Oviva and take positive action. Take a zero-tolerance approach to any form of discrimination. Review and continue to make improvements in our processes to ensure fairness and inclusion for all. Take appropriate measures to identify and remove unnecessary barriers to meet the needs of disadvantaged or underrepresented groups. We are a disability-committed employer.
- Oviva Voices aim to form voluntary, employee-led groups that share common identities, interests or backgrounds and promote their interests and lead D&I initiatives.
- We are disability committed employer
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