Associate Customer Success Manager, Orca Security
$60-70k
OTE
$50-55k
BASE
+ Equity
AI-powered cloud security platform & CNAPP
Be an early applicant
AI-powered cloud security platform & CNAPP
501-1000 employees
Be an early applicant
$60-70k
OTE
$50-55k
BASE
+ Equity
501-1000 employees
Company mission
To provide the world's most comprehensive cloud security platform while adhering to what we believe in: frictionless security and contextual insights, so you can prioritize your most critical risks and operate in the cloud with confidence.
Role
Who you are
- Bachelor’s degree or equivalent work experience
- 1+ years experience in customer success, account management, engagement management
- Experience working with Cloud Security, CyberSecurity, or SaaS products
- Ability to communicate, operate and communicate in various organizational levels both internally and externally
- Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud
- Knowledge of and experience working in the Cloud Security industry
- Familiarity with cloud technology and environments, along with the benefits and security challenges of working in the cloud
- Thrive in a fast pace, dynamic environment
- Excellent written, verbal communication skills, & problem-solving skills
- A passion for creating and maintaining relationships, while working in a tight-knit community culture
- Ability to manage competing priorities
- Passion for driving customer success that results in renewals, upside, and retention
- Experience with tools like Salesforce, Clari, and Slack
- Experience with AI tools – ChatGPT, Claude, etc
- Ability to travel 10%
What the job involves
- As an Associate Customer Success Manager at Orca Security, you will play a critical role in managing customer accounts, ensuring contract renewals, and driving customer success
- You will be the primary point of contact for our customers, responsible for fostering strong relationships, monitoring their progress with our platform, and maximizing upsell opportunities. Your goal is to enable our customers to fully realize the value of Orca’s security solutions and support them in achieving their security objectives
- Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-lasting relationships
- Manage a high-volume portfolio of diverse customer accounts with competing priorities
- Manage and oversee contract renewals, ensuring timely communication and a smooth renewal process
- Monitor customer progress and platform adoption, proactively identifying areas where they may need additional support or training, or platform use case expansion
- Collaborate with the sales team to identify upsell opportunities and drive incremental revenue by aligning our solutions with customer needs
- Act as a trusted advisor, helping customers achieve their security goals and maximize the value of Orca Security’s platform
- Respond to customer inquiries and concerns promptly, ensuring a high level of satisfaction and engagement
- Gather and analyze customer feedback, sharing insights with internal teams to improve our products and services
- Develop and deliver customer success plans and periodic health check-ins to ensure ongoing alignment with customer objectives
- Advocate for customers internally, coordinating with support, product, and engineering teams to resolve issues and enhance their experience
- Become proficient in CS and Sales tools required to perform the role: e.g. Salesforce, Clari, Gainsight, Google Workspace, Slack, etc
- In your day to day with customers, you are the owner of the relationship, meaning that you understand your customer use cases, business outcomes, feature requests, escalation points, and key players at all times
Application process
- This position is open until filled. Applications will be accepted on an ongoing basi
Our take
As more companies move their systems and data into the cloud, security tools are struggling to keep up. Traditional approaches were built for older IT setups and often require complex installations, leaving gaps in visibility and protection. The founders of Orca Security saw that cloud environments needed a completely different approach, one that could give full visibility without slowing teams down. So they set out to rebuild cloud security from the ground up, focusing on simplicity, speed, and coverage.
Orca's platform works by connecting directly to a company's cloud environment an scanning it without needing agents installed on every machine. This allows it to quickly identify risks like misconfigurations, vulnerabilities, exposed data, and suspicious activity, all in one place. By combining different types of security checks into a single platform, Orca helps teams understand what matters most and fix issues faster. More recently, the company has also began to lean into AI, helping automate decision-0making and improve how itheats are ddeteced and managed.
Since launching, Orca has grown quickly and build strong momentum. It raised $640M early on and reached a valuation of around $1.8B, backed by major investor and used by well-known companies like SAP and Autodesk. Today, it's trusted by hundreds of organizations and is seen as a leader in cloud security.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$340m
SERIES C
Mar 2021
$210m
SERIES C
Total funding: $632m
Company HQ
Pearl District, Portland, OR
Leadership
Avi Shua
(Co-Founder & Chief Innovation Officer)Avi initially served as the company's CEO until 2023, when he moved into the role of Chief Innovation Officer. Prior to Orca Security, he spent 11 years at Check Point Software Technologies in various roles, including Chief Technologist of Threat Prevention.
Gil Geron
(Co-Founder & CEO)Gil initially served as the company's CPO before moving into the role of CEO in 2023. Previously he spent nearly 11 years at Check Point Software Technologies in various roles, including Director of Cyber Security Gateway & Cloud Products.
Liran Antebi
(Co-Founder & Chief Architect)Prior to co-founding Orca Security in 2019, Liran spent over16 years at Check Point Software Technologies, as a Software Developer, Technology Leader and Architect.
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