Customer Service Assistant, GovNet

• GovNet is seeking a proactive and customer-focused Customer Service/ Client Relations Assistant to join our London-based Client Relations team
• Strong customer service skills with a focus on delivering high standards
• Excellent organisational skills and keen attention to detail
• Ability to work effectively as part of a team
• Strong communication skills, both written and verbal
• Ability to multitask and manage workload efficiently in a fast-paced environment
• Tech-savvy with the ability to learn new systems quickly
• Customer-focused with a proactive problem-solving mindset
• Excellent team player with strong interpersonal skills
• Adaptable and eager to learn new skills and processes
• Results-driven with a keen eye for detail and continuous improvement
• Strong work ethic and ability to handle multiple priorities

Desirable

• This is an exciting opportunity for an individual eager to start or develop their career in client relations and events within a dynamic and fast-paced environmen
• As a Client Relations Assistant, you will play a key role in delivering an exceptional customer experience for our sponsors and exhibitors throughout the event cycle. Working closely with various business units, you will support the planning and execution of exhibitions, conferences, and award events across the UK
• When events are live, you’ll have the chance to be onsite, assisting with event delivery and engaging directly with our clients
• A crucial part of the role also involves fostering cross-team collaboration, ensuring smooth event execution by working with different departments and stakeholders at various levels of seniority
• Serve as the main point of contact for sponsors and exhibitors, guiding them from initial sign-up through to event day
• Collaborate with sales, event directors, and operations to ensure seamless event planning and execution
• Assist in coordinating meetings and onsite activities to enhance client engagement
• Identify and address potential issues to maintain a smooth and high-quality customer experience
• Support the management and updates of event platforms and digital tools
• Help develop best practices for customer service and sponsor ROI
• Contribute to process improvements and operational efficiencies within the client relations team
• Track event engagement and success through data analysis and feedback