Customer Care Advisor, HeliosX

• Minimum of 1 year experience in a customer service or call center role
• Experience handling multi channel contact support (Email, Chat, Phone)
• Experience using cloud-based platforms Eg. Zendesk
• Ability to multitask and prioritise responsibilities in a fast-paced environment

Desirable

• Reports to: Customer Care Team Leader
• The Customer Care Advisor is responsible for communicating with our patients either over the phone, live chats/messaging on email and over social media
• You work alongside the Responsible Pharmacist / Clinicians to ensure exceptional clinical care and customer care is consistently delivered and patient safety is never compromised
• The Customer Care Advisor will consistently deliver prompt service, have problem resolution skills and excellent attention to detail
• Serve as the primary point of contact for new and existing customers
• Assist customers via emails, phones, and live chats/messaging
• Collaborative work with other departments such as clinical and pharmacy team
• Ensure patient requests are handled in a timely manner
• Collecting customer feedback to share with senior agents and team leads
• Support with new hire training when needed