Renewals Associate, Posit
$65.3-84.5k
+ annual profit-sharing bonus
Salesforce
Segment
JIRA
Close
Keep
Confluence
Outreach
Slack
Zoom
Mid and Senior level
Remote from US
Open-source tools for data science
Job no longer available
Open-source tools for data science
201-500 employees
B2BEnterpriseSaaSData Analysis
Job no longer available
$65.3-84.5k
+ annual profit-sharing bonus
Salesforce
Segment
JIRA
Close
Keep
Confluence
Outreach
Slack
Zoom
Mid and Senior level
Remote from US
201-500 employees
B2BEnterpriseSaaSData Analysis
Company mission
To create free and open-source software for data science, scientific research, and technical communication.
Role
Who you are
- Interested in managing renewals and working with procurement personas on often complex requests
- Excited about serving as an email or Zoom-based resource to present quotes, explain prices, strategize on procurement process, and negotiate price changes to our valued customers
- Proven track record of managing several projects simultaneously and successfully, ensuring things are completed either early or on time
- Passionate about processes, both following and refining, as a way of working more efficiently
- Enlivened by problem solving, quick decision making, and optimizing one’s individual process or way of working to maximize efficiency
- Able to break down complex messages into understandable messages and/or action items
- Possesses a natural curiosity and interest in learning and continuous, personal growth
- Proven track record of working with a customer-centered mindset, capable of curating a stellar customer experience for our valued clients
- You are humble, collaborative, and work well with other people. You thrive in team settings and exhibit excellent communication and interpersonal skills
What the job involves
- In this role you will engage with customers to renew their subscription to various professional products developed by Posit
- This is a great role for a person looking to get started or continue in the field of Sales
- The field of Sales can mean a great many things, but this role is looking for a dynamic candidate who will manage renewals for an assigned group of accounts
- Some of these renewals are auto-renewal while others need a personal touch to manage the procurement and purchase processes that are unique to individual accounts
- This is a fast-paced yet operationalized environment that focuses on renewing customers in the most streamlined and efficient ways they need, and we are looking for a person who wants to guide clients through this important part of their journey
- What you’ll own:
- Proactively manage renewal processes from contracting to close, ensuring the renewal is on-time and meets the requirements of both parties
- Retain Annual Contract Value (ACV) and identify contract growth opportunities
- Maintain accurate account records within relevant tools and systems, submitting necessary documentation to secure on-time renewals
- What you’ll assist with:
- Conduct seamless hand-offs for customers needing to work with different specialist teams to resolve an issue or to get answers to a question (Sales, Customer Success, Solutions Engineering, Support)
- Collaborate with Finance, Accounts Receivable, Legal, and Licensing teams as part of securing renewals
- What you’ll learn:
- Stellar call management techniques in both 1:1 and 1:many settings via Zoom, where you will exude executive presence and provide a customer-centered approach to service
- Best practices in our most commonly used tools: Salesforce, Outreach, Google Office Suite, Slack, and Jira Service Manager
- How to manage an assigned set of renewals in a way that ensures everyone receives the timely updates needed to enjoy Posit products
- Elements of the customer lifecycle and what that means for the content, timing, and cadence of your planned outreach
- How to navigate both straight forward and complex negotiations surrounding renewal transactions
- Best practices in renewal management, which often includes complex procurement requirements, on-time deliverables, and working cross-functionally to ensure all necessary agreements are in place and on time
- Within 1 month, you will…
- Possess the ability to explain Posit’s mission as a company, including the importance of the virtuous cycle and our B Corp status
- Possess the ability to describe the Posit organization, including where Customer Success lies within our ecosystem
- Engage with your new team by attending whole-team meetings and that are a regular part of your work life moving forward
- Communicate regularly with your manager, quickly establishing a success plan and addressing any personal needs
- Collaborate with relevant team members in Customer Success, Sales, Solutions Engineering, and Support through call shadowing, ticket reviews, and internal discussions
- Secure your understanding and alignment to the LAER customer lifecycle and the important role it plays in retention efforts
- Develop a baseline understanding of the Posit pro products, the function of data science, and how our products help teams achieve their goals
- Establish a good understanding of the existing renewals playbooks and quoting processes
- Learn about our software and skills necessary to set you up for success (Salesforce, Jira Service Manager, Slack, Confluence, Gong, etc.)
- Impress customers as you begin managing renewals in your assigned accounts
- Within 3 months, you will…
- Operate within the established workflows and processes, while also being welcomed to provide feedback and make adjustments you think are best
- Continue developing skills in relevant tools and systems, such as Salesforce, Jira Service Manager, Slack, Confluence, and Gong
- Possesses the ability to articulate the role partners, resellers, cloud marketplaces, and full service partners play in ensuring Posit is a delight to work with
- Complete the necessary steps in the renewal process with ever-increasing autonomy
- Meet regularly with your peers and manager to build a trusted community and provide feedback on how things are going
- Access to and ability to read/follow relevant dashboards and reports that show personal progress to assigned renewal goals and on-time renewal rates
- Within 6 months, you will…
- Execute on expected processes and workflows with autonomy
- Collaborate with your manager and direct team to identify process improvements that keep the customer at the center of everything we do
- Successfully execute every step of the renewal process so that renewals are completed on-time and the procurement process is navigated with ease
- Be fully independent in leading accounts through the entire renewal process
- Personal performance records show you are on track to meeting established quotas
- Record-keeping remains stellar, with few/no missing elements on key opportunities within your book of business
- Within 12 months, you will…
- Establish yourself as a trusted renewal specialist within your customer segment
- Hold an awareness of common procurement cycle needs so you can proactively manage those needs and secure on-time renewals
- Designed a better, more streamlined process for accounts with chaotic renewal patterns
- Take ownership of the processes and workflows that are unique to your position, ensuring close alignment and collaboration with your manager
- Able to see the bigger picture of role, identifying time thieves, inefficiencies, or areas of improvement which you collaborate on with your manager
- As part of the renewal process, be able to identify and capture potential expansion or growth opportunities to ensure Posit customers continue to grow
- Possess basic knowledge of churn mitigation methods to ensure your assigned accounts remain with Posit
Our take
In a data-driven world, having reliable and accessible software is key to optimizing functionality. Posit provides R and Python-based tools to help improve the speed and quality of analysis, created "for data scientists by data scientists", with uses in data science, scientific research, and technical communication.
By creating universal data processing capabilities, Posit is helping to create new pathways in the digital age. Many of the company's products, including Posit Team for enterprises, are open sourced and accessible to all. Those looking for more advanced products can access programs such as Posit Server Pro and Shiny Server Pro for workspace management.
Given its unique approach to data management, entities from Liberty Mutual to Walmart and NASA have been incorporating Posit's technology. The company has received considerable amounts of funding, which has been used to expand its services. And, as the demand for open-source services continues to grow, Posit should continue to capture market share.
Steph
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (1 round)
May 2021
$161.3m
LATE VC
Total funding: $161.3m
Company benefits
- 100% remote (or come in to one of our offices in Seattle or Boston)
- Pick your hardware — we want to equip you with what you need to do your best work
- All our full time employees are given an allowance to outfit their home office
- We have a flexible environment with a “take what you need” vacation policy
- Positive, passionate culture working with a world-class team committed to data science and the R language
Company HQ
South Boston Waterfront, Boston, MA
Leadership
JJ Allaire
(Founder & Executive Chair)Founded Allaire, where they served as CEO and then Chairman. JJ also founded Onfolio, which was acquired by Microsoft. They founded FitNow in 2008 before starting RStudio in January 2010.
Tareef Kawaf
(CEO)Previously SVP of Engineering and Operations at Brightcove, VP of Engineering at Ruckus Network and Director of Engineering and Commerce at ATG.
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