Customer Success Manager, Docebo

Italian Speaking

Salary not provided

+ Employee Share Purchase Plan (ESPP) at a 15% discount

CSS

HTML

JavaScript

Salesforce

Mid and Senior level

London

2-5 days a week in office

Multi-product learning suite

Be an early applicant

Multi-product learning suite

501-1000 employees

B2BArtificial IntelligenceEnterpriseEducationTrainingLearningSaaS

Be an early applicant

Salary not provided

+ Employee Share Purchase Plan (ESPP) at a 15% discount

CSS

HTML

JavaScript

Salesforce

Mid and Senior level

London

2-5 days a week in office

501-1000 employees

B2BArtificial IntelligenceEnterpriseEducationTrainingLearningSaaS

Company mission

To redefine the way enterprises learn by applying new technologies to the traditional corporate learning management system market.

Job

Company

Role

Who you are

SaaS Navigator: You bring a proven track record of managing a renewable book of business within the SaaS world, specifically within the e-learning or L&D industry
Bilingual Connector: You are professionally fluent in both Italian and English, possessing the ability to navigate complex business discussions and build deep rapport in both languages
Consultative Genius: You use a mix of logic, data analysis, and wisdom to make sound decisions and provide innovative solutions that exceed customer expectations
Tech-Savvy Specialist: You have a solid grasp of enterprise systems (SSO, CRM, ERP, HRIS) and a foundational understanding of HTML, CSS, and Javascript
Empathy Warrior: You possess the unique ability to balance high-level business objectives with deep human empathy, building unbreakable rapport with your stakeholders
Communication Powerhouse: You are an expert at delivering technical presentations and explaining complex products in an upbeat, engaging, and persuasive manner
Data Translator: You don't just look at numbers; you analyze usage metrics and data to drive meaningful conversations and strategic objectives
Salesforce Native: You are comfortable navigating CRM tools, with a strong preference for those who already know their way around Salesforce

What the job involves

As our Customer Success Manager, you are the ultimate champion for our users, transforming standard business relationships into "raving fan" partnerships
You will use a blend of curiosity, empathy, and innovative thinking to help global brands crush their learning goals and see massive value from our platform
This is your chance to be a consultative visionary, navigating the intersection of technology and human potential to ensure our customers don't just succeed—they thrive
Lead the Charge: Own the entire customer retention strategy by proactively reducing churn, driving deep product adoption, and skyrocketing satisfaction scores
Architect Success: Act as a trusted advisor, educating and inspiring customers with industry best practices and creative solutions to their most complex business problems
Master the Platform: Become a certified pro at our technology, effortlessly demonstrating new features and configuring the product to meet high-level presentation needs
Engineer Outcomes: Partner with customers to define, track, and crush their success KPIs throughout every single phase of their journey with Docebo
Mitigate the Risk: Use your keen eye for detail to identify potential roadblocks early, implementing swift strategies to ensure a smooth, risk-free customer experience
Cultivate Champions: Turn satisfied users into vocal brand advocates who are excited to participate in marketing initiatives and share their success stories
Collaborate for Growth: Work cross-functionally with Sales, Product, and Marketing to identify up-sell opportunities and ensure the "Docebo Heart" is felt at every touchpoint

Salary benchmarks

Our take

E-learning has become a huge sub-sector in the corporate training market. Driven by a growing trend of remote work and training, the global online e-learning market was approximately $325 billion in 2025 and is forecasted to grow considerably, up to $665.06 billion by 2031.

Docebo is one of the key players in this industry, its easy-to-use, highly configurable and affordable learning platform has the end-to-end capabilities and critical functionality needed to train internal and external workforces, partners and customers. Bringing a broad range of learning materials together on one platform has created a highly scalable product that has become a market leader over the last decade.

Docebo's client base includes some of the world's biggest companies, such as Amazon, Walmart and Coca-Cola. The company's international expansion strategy has remained its primary focus, building offices worldwide, acquiring companies (such as Skillslive) and completing two successful IPOs.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

9% employee growth in 12 months

Glassdoor (3.9)

Trustpilot (2.7)

Company

Funding (last 2 of 3 rounds)

Feb 2015

$3m

SERIES A

Feb 2012

$2.8m

SEED

Total funding: $6m

Company HQ

Fashion District, Toronto, ON

Leadership

Claudio Erba

(Founder & Chief Innovation Officer)

Former Product Manager for Selpress. Former Board Member VP at Rysto.

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