IT Operations Specialist, GoHenry

• We’re looking for a qualified and enthusiastic IT Analyst with at least two years of hands-on experience, eager to grow their career while owning essential IT operations
• The ideal candidate brings initiative, a strong sense of ownership, and a proactive mindset—someone who thrives in a collaborative environment and continuously seeks to improve systems and processes
• A working knowledge of Google Workspace and a commitment to helping users and systems succeed will be essential
• 2+ years of experience in Information Technology support, system administration, or a related discipline
• Proficiency in scripting languages such as PowerShell or Bash for task automation
• Experience working with cloud platforms and software-as-a-service environments, preferably Google Cloud Platform
• Demonstrated ability to support Windows and macOS operating systems and manage endpoint devices utilising tools such as Jamf or Intune
• Practical knowledge of Google Workspace administration, including managing user accounts, shared drives, and organisational units
• Familiarity with identity and access management solutions such as Okta is advantageous
• Experience supporting human resources information system workflows, particularly onboarding, offboarding, and role change processes
• Strong analytical and problem-solving skills and a proactive and collaborative approach to IT service delivery
• Resilience and a growth mindset, with the ability to try again and learn from challenges to continuously improve processes and outcomes
• Experience maintaining internal documentation, including Confluence pages and Information Technology policies

Desirable

• This role involves managing cloud infrastructure and endpoint tools—with a strong focus on Google Workspace for user provisioning, access management, and troubleshooting
• You’ll also work with Okta, Jamf, and other MDM platforms, and support Workday workflow configuration for onboarding, offboarding, and role changes
• This is a great opportunity to gain exposure to IT compliance, sharpen your skills across a modern IT stack, and make a meaningful impact through day-to-day support and long-term initiatives
• Support day-to-day IT operations, including triaging support tickets and assisting end users across hardware, software, and account issues
• Manage endpoints and enforce device compliance using Jamf, Ninja, or Intune tools
• Provision and maintain user accounts, email groups, and SaaS access in systems like Google Workspace and Okta
• Assist with configuring and maintaining Workday workflows related to onboarding, offboarding, and employee role changes
• Collaborate with HR and Finance to ensure accurate user data and role-based access across integrated systems
• Maintain the IT asset register to ensure accurate tracking of devices, software licenses, and equipment assignments
• Write basic automation scripts (e.g., PowerShell, Bash) to streamline repetitive IT tasks and enhance efficiency
• Support software installations, system updates, and hardware rollouts for new joiners or department upgrades
• Contribute to IT process documentation, internal knowledge base articles, and ongoing improvements to IT service delivery