AI Sales Specialist, Zoom
Work platform for human connection
Job no longer available
Work platform for human connection
1001+ employees
Job no longer available
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- 2-4+ years in technical pre-sales, solutions engineering, or AI consulting with enterprise customers (aprox. 8 years total)
- Have a good understanding of GenAI (LLMs, RAG, agentic AI) and how to embed AI in business workflows
- Have good prompt engineering skills and knowledge. Understanding how different frontier models behave including Gemini, OpenAI, Anthropic, NVidia, Meta
- Market and commercial awareness of AI Knowledge Management systems (i.e. Glean, AmazonQ, Microsoft, Coveo)
- Demonstrate expertise in creating and describing solution architectures integrating APIs, SDKs, and external systems, including MCP and A2A platforms
- Deliver presentations and facilitate discussions to simplify complex technology concepts for senior business and IT professionals effectively
- Demonstrate collaboration with sales, marketing, and product teams; excel in guiding initiatives through influence effectively
- Include practical experience in prototyping using tools such as Python and Cursor
- Demonstrate knowledge of Salesforce, ServiceNow, Jira, and cloud-based AI services
What the job involves
- The Zoom AI Sales & Strategy team is a driving force behind the company’s growth and innovation
- Focused on delivering cutting-edge AI solutions across industries, the team partners closely with clients around the world to solve complex business challenges
- Through strategic alliances and a deeply customer-centric approach, they play a critical role in expanding Zoom’s global reach and helping organizations unlock the full potential of AI
- Driving Adoption & Monetization: Influence qualified pipeline and bookings for Custom AI Companion and vertical AI products (Sales, HR, etc.)
- Crafting persuasive implementation proposals—mapping current processes, designing AI-augmented flows across Zoom and the customer's tech stack (i.e. Salesforce/Jira/ServiceNow) and defining data integration, and governance steps to make them real—using Zoom as the orchestrator and participating in agentic orchestration
- Partnering with Account Executives and Solution Engineers to spot high-value AI workflows in IT, CX, Ops, and beyond
- Running customer workshops, POVs/POCs, and executive sessions that turn interest into committed projects
- Explaining Zoom’s AI strategy, agentic framework, and RAG-based search to customers and internal field teams
- Collaborating on the creation of presentations, industry-specific guides, and communication materials that emphasize.outcomes rather than product attributes
- Providing structured feedback to Product/Engineering on feature gaps, integration needs, and market signals
Application process
- End Date: March 1, 2026
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
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