Workforce Capacity Analyst, ProblemShared

• Experience in agile / start or scaleups / working at pace
• You will be an experienced Workforce Capacity Analyst with proven expertise in workforce/ Headcount planning
• Excellent stakeholder management and interpersonal skills – you’re approachable, credible, and confident
• Confident in delivering presentations, managing budgets, and driving continuous improvement
• Experience influencing stakeholders and managing change in a complex & agile environment
• Proven and effective problem-solving skills, attention to detail, and the ability to interpret and action complex data
• Strong analytical capability, able to identify improvement opportunities in large datasets and presenting technical insights clearly to diverse audiences with creative questioning approaches including use of data analysis and interpretation skills
• Self-driven and able to work with ambiguity with the ability to work in an agile and fast paced environment
• High proficiency in Microsoft Excel

Desirable

• Working pattern- Full time, Permanent, Monday to Friday - 40 hrs per week
• We are seeking a dynamic and strategic Workforce Capacity Analyst to lead the development and delivery of workforce planning and network capacity initiatives across ProblemShared
• This pivotal role will ensure alignment between workforce capacity and business forecasts, enabling the organisation to meet its strategic and operational workforce goals effectively
• You will be responsible for developing long-, medium-, and short-term workforce plans, managing governance and stakeholder engagement, and supporting executive decision-making. This role requires a blend of analytical expertise, strategic thinking, and exceptional stakeholder management skills
• At ProblemShared you’ll be part of a forward-thinking team driving impactful change. You’ll have the opportunity to shape workforce strategy, influence key decisions, and work in a collaborative, high-impact environment
• Monitor and track capacity and utilisation against forecast considering hiring, onboarding, leave, sickness, and target client waiting times
• Establish process for monitoring and reporting on the operating capacity week to week
• Monitor capacity and take appropriate action when there is significant reduction, including coordinating with contractors to meet targets
• Monitor efficiency of onboarding process with the goal of aligning capacity expectation and truth
• Identify trends, gaps, and opportunities within the workforce to escalate when action is needed to maintain or increase capacity
• Communicate effectively with stakeholders including clinical leadership, Operations Leadership, Finance and Talent Acquisition to optimise capacity and utilisation
• Disseminate appropriate business updates and foster communication channels with contractor workforce
• Work with Talent Acquisition to inform medium term hiring needs
• Collate, interpret and present forecasting and capacity data in monthly monitoring meetings with relevant stakeholders
• Work with Clinical and Operations Managers and Utilisation coordinators to gatekeep and escalate capacity risk
• Support other teams by collating performance management data and highlighting where action is required

• Screening: Once we review your CV a member of our recruitment team will be in touch to learn more about your experience and motivations
• Technical Interview:
• The next step is to meet with our hiring team who will take you through an interview to allow you to demonstrate your ability and suitability for the role. If successful we will move to an offer of employment and pre-employment checks
• We know that applying for a new role and considering a new team to join can be a daunting process. If you have never worked remotely before, this can also generate a lot of questions regarding the environment and ways of working. We aim to make your experience with us as informative and enjoyable as possible