Senior Customer Success Manager, nilo.health
German-Speaking
Platform for mental health support at the workplace
Open for applications
Platform for mental health support at the workplace
101-200 employees
Open for applications
101-200 employees
Company mission
To empower and support companies and their individuals to enhance their mental well-being in order to become healthier and more successful.
Role
Who you are
- Around 4+ years of experience as a Customer Success Manager responsible for a large customer portfolio in a B2B SaaS start / scale up
- Empathetic listener with excellent communication skills and the ability to effectively engage with stakeholders at all levels
- A strategic analytical perspective paired with a deep commitment to accountability and ownership
- Experience in conducting negotiations
- A structured approach to work and the ability to prioritize effectively
- Capability to thrive in a fast paced environment, embrace new challenges and maintain a proactive and optimistic mindset
- Proficiency in CRM software (e.g. Hubspot) and other relevant tools (e.g. Excel)
- Proficiency in designing and delivering presentations
- Excellent German and English language skills
What the job involves
- We are seeking a driven and experienced Senior Customer Success Manager to join our team in Berlin
- In this role as a trusted advisor, you will play a pivotal role in ensuring the success and satisfaction of our clients
- Your responsibilities will encompass the entire customer journey, including onboarding, support, account management, renewals and upselling
- Committed to guide our customers from day one in defining and achieving their goals
- Create an optimal SaaS customer experience throughout the entire customer journey, including onboarding, support, account management, and upselling
- Conduct regular check-ins with clients to gather feedback, assess satisfaction levels, and identify areas for improvement
- Analyze client engagement metrics to uncover potential upsell or cross-sell opportunities
- Proactively address client concerns and escalate issues as needed, collaborating with internal teams to ensure timely resolution
- Develop targeted communication strategies across various channels for your clients
Our take
Employee mental health and well-being are increasingly being spotlighted, as employers realise that it's both financially and socially responsible for them to take an active role in supporting their employees. Nilo.health helps them do this with its mental health platform, providing therapists and digital content all in one place.
Providing a comprehensive platform is how the company stands out in the space. But this does also present a challenge, as each facet of its solution much be competitive against more niche rivals. That said, Nilo.health is off to a promising start, securing funds to help expand its offering and footprint.
The company has also announced a merger with Likeminded, a fellow employee mental health platform. Although there are limited details about how exactly this merger will take shape, the combined business will serve around 500 clients in Europe - securing a position as the market leader for corporate mental health support in the region.
Freddie
Company Specialist at Welcome to the Jungle
Insights
87% employee growth in 12 months
Company
Funding (1 round)
May 2022
$8.4m
SEED
Total funding: $8.4m
Company benefits
- A strong company culture characterized by team spirit, empathy, respect, trust, courage, and innovation
- Psychological safety onboarding in your first weeks
- Free access to the nilo.health app
- Enjoy working abroad for up to 90 days per year
- Flexibility to work fully remotely, in-office, or a bit of both
- Urban Sports Club membership at a discounted price
- Equity options - you benefit from any increase in the nilo's valuation that you've helped to create
- Regular team and company events (in compliance with the COVID19 regulations)
- Bring your dog to work, we have office dogs in both the Berlin & Munich location
- 30 days of vacation
Company values
- Respectful
- Caring
- Ambitious
- Innovative
- Focused
- Courageous
Company HQ
Kollwitzkiez, Berlin, Germany
Articles
Leadership
Catalina Turlea
(Co-Founder & CTO)Prior to co-founding nilo, Cata was a mobile developer for the healthtech company, TeleClinic and fitness app, Freeletics. She worked in multiple frontend development roles in other companies.
Jonas Keil
(Co-Founder & CEO)Previously worked for BCG Digital Ventures and different startups before co-founding nilo.health in 2019.
Salary benchmarks
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