Operations Analyst, Ash
$70-85k
+ Stock options
At-home health testing solutions
Be an early applicant
At-home health testing solutions
21-100 employees
Be an early applicant
$70-85k
+ Stock options
21-100 employees
Company mission
To make healthcare more accessible for all.
Role
Who you are
- Nimble workstyle with ability to move between clients and projects seamlessly
- Empathetic and thoughtful with a patient and end-user focus
- Problem-solver. Thinks through possible solutions before jumping to conclusions
- Willingness and ability to think beyond the immediate problem at hand to identify larger or more complex issues that may be affecting end-users
- Self-sufficient. Able to track their own outstanding tasks without direct supervision
- Comfortable and competent interfacing directly with patients and clients. Personable and enthusiastic, while maintaining professionalism and building trust
- 1-3 years experience, preferably in the healthcare industry or in technical support role
- Ability to follow and maintain procedures diligently, especially documentation and escalation protocols
- Strong written communication, time management and organizational skills
- Experience using and learning basic software and data tools (Ash-built systems, HelpScout, Zendesk, Google Suite, CRM)
What the job involves
- Ash Wellness is looking for an Operations Analyst to bridge the gap between the labs, support and technical teams. This person will be accountable for day to day process management of Ash operations
- By learning how our systems work inside and out, this person will take on the task of supporting our teams and devising strategies to improve processes where systems don’t yet align. This role has immense potential for growth as it is positioned between key stakeholders across the organization
- Become a subject matter expert in Ash’s platform and products. Stay up-to-date on changes to our system that may impact customers
- Crosstrain on patient support, lab and basic technical resolution processes
- Devise process improvement strategies where gaps are identified
- Implement new processes as needed
- Support ticketing system data management and devise data processing strategies
- Monitor lab partner compliance across network through ticket management and SLA monitoring
- Perform quarterly audits and organization of lab validation data
- Perform quarterly audits of reference range database
- Devise and implement provider services quality auditing process
- Support common technical process triage and resolution
Our take
Founded in 2019, Ash is an end-to-end platform that offers remote diagnostics solutions to businesses and healthcare providers. It was created to help facilitate a healthcare environment that is both inclusive and accessible to all, which includes those who cannot travel out to receive healthcare.
Its white-label testing solution offers customizable tests based on client needs, with over 10 partner labs to deliver results - and upwards of 50,000 tests already completed since Ash was launched. With tech advances improving the quality and connectivity of portable equipment and communications, it's proving an innovative way of addressing the thousands of medically underserved areas in the United States.
The market, however, is correspondingly competitive. Startups like LetsGetChecked and Everlywell are examples of a growing number of home diagnostics startups which have been attracting VC money over recent years. Ash Wellness has successfully raised funding, which will help it set itself apart in the market as it invests in its services moving forwards.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
May 2022
$3.2m
SEED
Total funding: $3.2m
Company benefits
- Employer Paid Healthcare
- An Inclusive & Friendly Work Culture
- Commuter Benefits
- Open Vacation Policy
Company HQ
Civic Center, New York, NY
Leadership
David Stein
(Co-Founder & CEO)They have an MBA from Cornell, and were a Senior Consultant at IBM. They were also a Batch 27 Founder at 500 Startups.
Kyle Waters
(Co-Founder & CPO)Interned at companies such as BMC Software and VMG Health. They also worked as a Senior Consultant at Deloitte.
Mio Akasako
(Co-Founder & VP of Marketing)They studied at Parsons School of Design and Cornell Tech, and worked extensively in Research at Princeton Neuroscience Institute and Kallyope.
Nick Sempere
(Co-Founder & VP of Engineering)They have a Master's in Computer Science from Cornell Tech, and were a Lead Web Developer at MIT. They were also a Full Stack Developer at Causality Link.
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