Senior Customer Success Manager, Personio
UK/I, 12 Month FTC
+ Pre-IPO equity
3 days a week in office
Intelligent HR platform for SMEs
Posted today
Intelligent HR platform for SMEs
1001+ employees
Posted today
+ Pre-IPO equity
3 days a week in office
1001+ employees
Company mission
To help organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient.
Role
Who you are
- Experience: +2 years of client-facing experience managing a large customer portfolio, ideally at a SaaS company
- Prioritization & Execution: You have strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential
- Expansion Planning: You're able to identify upsell opportunities and develop actionable plans to drive expansion
- Analytical Mindset: You combine an analytical approach with a strong sense of accountability and ownership
- Revenue Business Model Expertise: You have a deep understanding of value drivers in recurring revenue business models
- Strategic Delivery: You're able to develop strategies, translate them into initiatives, and track successful delivery
- Language Proficiency: Fluent in English. Additional languages are a plus
What the job involves
- If you're excited by the prospect of joining a company with vast untapped market potential, a career at Personio could perfectly align with your ambitions. You'll use your deep understanding of customer needs to drive the growth of a transformative product in an HR technology industry set to soar, offering a lifeline to millions of organizations still stuck in Excel chaos
- Our Customer Success team follows the mission to maximize customer value in our everyday business. As part of the International Customer Success Team, you enable our customers to maximize their product experience by driving product adoption and growth opportunities at scale
- Customer Portfolio Management: You manage customers in the European Market, focusing mainly on the UK/Ireland Mid-Market
- Relationship Building: You build and nurture strong relationships with your customers, acting as their primary point of contact and trusted partner throughout their customer life-cycle journey at Personio
- Customer Prioritization: You prioritize based on customer focus to ensure no customer is overlooked or underserved
- Data-Driven Adoption: You leverage data to effectively drive the successful adoption and retention of your customers
- Retention Strategy: You proactively drive customer retention by ensuring customers consistently realize value from Personio, addressing challenges early, and implementing strategies to minimize churn
- Expansion Opportunities: You identify upsell opportunities and develop actionable plans for expansion in close collaboration with the Account Manager
- Customer Advocacy: You act as the voice of the customer and help translate their needs into product requirements
Salary benchmarks
Our take
Personio was set up to automate and simplify HR tasks with a single software. This means reducing admin and accelerating efficiency with data and processes seamlessly integrating with each other.
What sets Personio apart from its competitors is the fact that its solution covers all the core HR processes that are key to every company’s success and can be performed in one place. This gives HR professionals the time and energy to focus on more strategic topics like talent development and employer branding. Now, Personio has over 15,000 customers, among which are 1.5 million employees using its software.
With substantial funding from multiple investors, Personio is focused on growing the tools it offers as well as expanding into what it describes as “people workflow automation". With 1.7 million small and medium-sized businesses still stuck in the spreadsheet era, Personio will deliver even more value to businesses in years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
4 people
Aleena, Software Engineer
Our mission
Empower people with AIInsights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$200m
Series E
Oct 2021
$270m
Series E
Total funding: $724.2m
Company benefits
- Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
- Make an impact on the environment and society with Impact Days
- Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
- Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
- Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
- Engage in a high-impact working environment with flat hierarchies and short decision-making processes
Company values
- Exceed Customer Expectations: We anticipate, prioritise, and solve for the needs of our customers
- Deliver Exceptional Results: We dream big and move with urgency to make great things happen
- Elevate One Another: We work together as trusted partners to amplify our collective impact
- Care to Challenge: We care personally and challenge directly to unlock our full potential
- Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together
Company HQ
Maxvorstadt, Munich, Germany
Articles
Leadership
Hanno Renner
(Co-Founder & CEO)Also co-founded Feedbackme in 2015 and is a member of the "Advisory Board of the Young Digital Economy".
Jonas Rieke
(Co-Founder & COO)Previously worked in Business Development at komoot and Hendrick & Schwartz. They also worked in Investment Management at Project A Ventures.
Maria Angelidou-Smith
(Chief Product & Technology Officer)Named to Business Insider’s 100 People Transforming Business in 2020.
Lenke Taylor
(Chief People Officer)Leading people-centered vision and teams to build global companies.
Philip Lacor
(Chief Revenue Officer)Previously the CRO at Airbase and Envoy. They also spent 4 years at Dropbox in various VP roles. Prior to that, they spent nearly 6 years at Vodafone as a Director and MD of Enterprise Business Units.
Naman Khan
(Chief Marketing Officer)Data driven, user focused and able to grow product categories across both product lead & sales lead GTM models.
People progressing
Alexander joined Personio in 2020 as a Working Student in Sales Operations, since then, they have worked their way up and now serve as an Account Executive.
Victoria joined Personio in 2017 as an Account Executive and has since held a number of roles. Since 2024, they have served as the Head of Payroll Sales.
Diversity, Equity & Inclusion at Personio
- Our Count Me In DEI survey is designed to measure our progress towards our DEI goals and identify gaps and improvement areas to inform our planning of future initiatives.
- Our Diversity Committee ensures all communities have an equal voice in everything we do and includes representation from our six Employee Resource Groups (ERGs). We build inclusion through monthly educational sessions, empowerment programs, and celebrations that promote awareness and allyship.
- Supporting and uplifting women in tech is one of the most impactful ways to drive positive change. Building on our 2023 initiatives, we have continued these efforts and introduced additional programs, maintaining our commitment to long-term progress as we move through 2024 and beyond.
- To find out more about Personio’s commitment to diversity and inclusion to ensure we are a company where everyone can embrace their uniqueness, visit our page https://www.personio.com/about-personio/diversity/
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