Manager of Contract Operations, Hootsuite
CA$96.1-134.7k
Salary applicable for candidates based in Canada. Salary range for US candidates: $102,300—$143,300 USD
Social media management tool
Job no longer available
Social media management tool
1001+ employees
Job no longer available
CA$96.1-134.7k
Salary applicable for candidates based in Canada. Salary range for US candidates: $102,300—$143,300 USD
1001+ employees
Company mission
To empower organizations to build trust and deepen relationships through the power of social.
Role
Who you are
- Extensive relevant experience in an accounting / revenue operations / finance / legal role or equivalent combination of education and experience
- Experience with Salesforce, Salesforce CPQ, Zuora preferred
- Accountability: holds self and others accountable to meet commitments
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Has proven Senior Management presence with a high degree of professional maturity and ability to manage and motivate diverse and remote teams
- Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to act
- Commitment to Results consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
- Creativity and Innovation seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
- Commitment to Results: demonstrating high performance, challenging self and others to consistently deliver results for Hootsuite’s customers
- Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
- Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues, and the community
- Curious. You are always learning and seeking ways to make things better
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others
What the job involves
- The Manager, Contract Operations is responsible for leading the Contract Operations team and oversee all processes related to customer contracts
- Reporting to the Sr Manager, Contract Operations, they will lead a team that will support sales in both new and renewal contracting, ensuring that contracts are accurate and optimized to ensure revenue recognition standards are achieved
- You will be assessing stakeholder requirements for large complex and multiple element sales transactions as well as new business models
- This role will assist in enhancing and monitoring operational controls and producing reporting and analytics related to contracts and revenue
- You’ll be collaborating with the Controllership, Accounting Operations, Sales, Legal, and Partnership teams
- Lead a team of direct reports, fostering a culture of collaboration, achievement and continuous learning. Manage reporting staff, including selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I
- Assist the team in interpreting and assessing stakeholder requirements for large complex and multiple element sales transactions
- Support the development and reporting of key metrics in the contracting process to support decision making related to sales rep productivity and areas in need of improvement
- Use a data driven approach to optimize operations and ensure efficient operation of the end to end contracting process
- Partner with leaders in Sales, Sales Operations, Customer Success, Customer Support, Product, and Marketing to champion improvements in the Quote to Cash processes while building stronger alignment across all stakeholder groups
- Communicates with a wide range of internal and external stakeholders including external auditors, as required. Coordinate and assist with financial audits including reconciliations and support documentation
- Develop and maintain training on contract operations processes and revenue recognition rules, policies, and practices to present to Sales and other departments within the organization
- Provide accurate and timely reporting, analysis, and recommendations to senior leadership for decision making, operational improvements, and financial targets
- Prepare financial presentations, executive, and other ad hoc reporting
Our take
Hootsuite is a leading social media management platform that’s been around since the early days of this now-ballooning online sector. With over 25 million customers, and used by staff at over four fifths of the Fortune 1000, this giant is hugely competitive in the space.
Thought Hootsuite's plans for an IPO didn't survive the tough economic conditions of 2022, it managed to rework its priorities to get back on course. For example, its acquisitions of Sparkcentral and Talkwalker allowed the company to expand into customer service and integrate AI, respectively.
Hootsuite's offering nowadays supplies businesses with a social media performance engine to turn insights into action, all fuelled by artificial intelligence. Unfortunately, the company once again laid off staff during 2025, stating an investment in its future where decisions are made faster and ownership is clear.
Steph
Company Specialist at Welcome to the Jungle
Insights
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2014
$60m
SERIES D
Aug 2013
$165m
SERIES B
Total funding: $246.9m
Company benefits
- 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
- A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
- Accidental death and dismemberment (AD&D) Insurance
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Gym / Wellness Reimbursement ($55 per month)
- Gym Discount
- Health Insurance
- Life Insurance
- Maternity Leave
- PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
- Paternity Leave
- Sick Time (for individual employee and family members)
- Bereavement Leave
- Business Travel Insurance
- Company Phones
- Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
- Immigration Assistance
- Phone Bill Reimbursement ($50 per month)
- Remote Work
- 401k
- Employee Discount
- Pet Friendly Workplace
- RRSP Matching
- Volunteer Time Off
Company HQ
South Main, Vancouver, BC
Leadership
Ryan Holmes
(Founder & Board Member)Previously founded interactive agency Invoke Media, served on the Board of Directors for Ariztia, and founded pre-seed fund LOI Venture.
Irina Novoselsky
(CEO)Previously Board Member at Lemonade and World Business Chicago, CEO at CareerBuilder and President at Novitex Enterprise Solutions.
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