Account Manager, Bedrock Learning
£40-50k
Online literacy platform for schools and MATs
Job no longer available
Online literacy platform for schools and MATs
21-100 employees
Job no longer available
£40-50k
21-100 employees
Company mission
To join the dots between reading, writing, subject knowledge and pedagogy, so that students can tackle the curriculum with confidence.
Role
Who you are
- Minimum one year’s experience in account management, customer success or sales within a commercial, target-driven environment. Ideally within EdTech, but we are also open to experience within other SaaS businesses
- Bachelor's degree/equivalent or higher
- Able to understand and explain sophisticated solutions in customer-friendly language, both verbally and in writing
- Experience owning customer retention and driving net revenue retention
- Strong commercial acumen with confidence in negotiation and driving revenue outcomes
- Highly organised, with the ability to manage multiple priorities and maintain strong CRM discipline (e.g. HubSpot or Salesforce)
- Experience supporting senior school leaders, MAT leaders, and classroom teachers
- Eligible to work in the United Kingdom
- Able to travel to customer schools
- If you like the sound of this role, but find you do not fulfil every single requirement, you might still be a great candidate. If you are a woman or a person of colour, studies show you are less likely to apply for jobs where you do not meet every requirement
What the job involves
- Team: School Partnerships
- Supported by: Sales Director
- As an Account Manager at Bedrock, you will own a portfolio of school and trust customers, with responsibility for impact realisation, retention, renewals, and account growth
- Trusted by more than 1,000 schools and MATs, Bedrock is a whole-school platform for teaching and assessing language, knowledge, and reading comprehension across subject areas
- This is a commercially driven role, with success measured by your ability to build strong relationships, retain customers, grow accounts, and drive Net Revenue Retention, while helping schools achieve meaningful outcomes with Bedrock
- You will manage accounts strategically, work with a high level of ownership and accountability, and collaborate closely with internal teams to deliver an excellent customer experience
- Customer Ownership and Relationship Management
- Own and manage a portfolio of schools and multi-academy trusts
- Build strong, trusted relationships with key stakeholders including teachers, literacy leads and senior leaders
- Develop a deep understanding of each customer’s priorities, challenges and success criteria
- Act as the primary point of contact across all commercial, strategic and educational conversations
- Retention and Renewals
- Take full ownership of renewal cycles across your accounts, ensuring high retention and minimal churn
- Proactively identify at-risk customers and take decisive action to protect the partnership
- Lead renewal conversations, including pricing, product solutions, contract terms and negotiations
- Maintain clear, accurate forecasts and communicate risks and opportunities effectively
- Account Growth and Expansion
- Identify and deliver upsell and cross-sell opportunities across your portfolio
- Support customers in expanding Bedrock across departments, year groups and trust-wide rollouts
- Drive Net Revenue Retention through a combination of strong retention and strategic growth
- Customer Success and Engagement
- Use Bedrock’s data dashboards to demonstrate measurable user impact guide strategic conversations
- Use data and segmentation to prioritise accounts and maximise commercial impact for the business and the customer
- CRM, Forecasting and Commercial Discipline
- Maintain high standards of CRM hygiene (HubSpot), ensuring all activity, renewals and opportunities are accurately tracked
- Use data to inform decision-making, prioritisation and forecasting
- Take ownership of your numbers and performance
- Cross-functional Collaboration
- Work closely with Product, Marketing, Finance and Operations to deliver a seamless experience
- Share customer insight to inform product development and wider strategy
- Contribute to a culture of collaboration, accountability and continuous improvement
- Reporting and Continuous Improvement
- Track performance across retention, expansion and engagement
- Identify trends, risks and opportunities within your portfolio
- Contribute ideas to improve processes, strategy and overall performance
Application process
- Closing date: Friday 31st July 2026
- Start date: Commencement Upon Hiring
- The Recruitment Process:
- Interested candidates are invited to submit their application. The recruitment process will include the following steps:
- Assessments and recorded video interview: Complete psychometric aptitude tests and a recorded video interview through Test Gorilla
- Online interview: Interview with management to discuss your experience, suitability for the role and cultural alignment with Bedrock Learning
- In-person technical & values interview: A technical task with management to demonstrate your skills for the role and alignment with our culture and values
Salary benchmarks
Our take
Children’s learning is usually structured and regimented, but a lot of the time, the curriculum is not tailored to the specific educational needs of each child. Furthermore, studies prove that there is a direct link between the vocabulary of a student and their overall progress academically.
Bedrock Learning is an online education platform that focuses on literacy skills in English. Using adaptive technology, Bedrock Learning’s platform is focused on children aged 3-13 and was founded by English teachers with experience in what will best elevate the work of educators. The platform provides time-saving tools, including self-marking capabilities and ready-made curriculum for both schools and parents, saving the institution’s teachers time that can be better spent teaching.
Leveraging automation and data analysis for school curriculum has many benefits. Platforms like Bedrock are not only useful for mainstream education but for those with specific learning difficulties like dyslexia. With a range of data analysis products in development, efficacy of its products have been tried and tested positively by students and teachers alike.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-35% employee growth in 12 months
Company
Funding (1 round)
Apr 2017
$0.3m
SEED
Total funding: $0.3m
Company HQ
Westminster, London, UK
Leadership
Aaron Leary
(Founder & CEO)Graduated from the University of Essex English Literature Programme before becoming an English Teacher and Literacy Coordinator at Harris Boys' Academy East Dulwich.
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