Senior Solutions Engineer, Posit
$146-192.7k
+ Annual-Profit Bonus
Open source and enterprise ready tools
Job no longer available
Open source and enterprise ready tools
201-500 employees
Job no longer available
$146-192.7k
+ Annual-Profit Bonus
201-500 employees
Company mission
To create free and open-source software for data science, scientific research, and technical communication.
Role
Who you are
- Find joy in working directly with and unblocking customers and thrive in a strategic partner role, guiding customers through both technical decisions and long-term planning
- Have hands-on experience with enterprise IT environments and understand the real-world complexity of maintaining them
- Are fluent with Linux, comfortable working in terminal environments, and familiar with common system administration tasks
- Have worked with containerization and orchestration tools like Docker and Kubernetes, and understand both their advantages and their trade-offs in production environments
- Build strong cross-functional relationships with Sales, Customer Success, and Product teams to help Posit deliver more value to our customers
- Balance technical depth with communication skills, explaining complex topics in clear, actionable ways for both technical and non-technical audiences
- Are proactive, curious, and self-directed, always looking for ways to help customers succeed—even before they ask
- Are empathetic and humble, with a willingness to say "I don’t know" and a drive to find the answer
What the job involves
- The Solutions Engineering team at Posit partners closely with our customers’ technical teams—especially IT and SysAdmin groups—to ensure they get the most value from our professional products
- We serve as proactive technical advisors, helping customers evaluate, configure, and deploy our tools effectively
- Whether resolving issues, planning for future changes, or navigating complex environments, we work side by side with our customers to remove barriers and support their success
- We approach every engagement with curiosity and empathy, learning about the challenges customers face in using Open-Source Data Science at scale—and helping them overcome those challenges to achieve real impact
- The insights we gain from working with customers help improve our products, docs, and processes
- As a Solutions Engineer, you’ll empower individual users and IT leadership while also shaping the future of Posit’s tools and customer experience
- Identifying technical gaps and opportunities that may impact customer value, and sharing these insights with the account team and relevant internal stakeholders
- Technical success planning for key accounts—ensuring customers are architected for success with Posit’s products now and in the future
- Owning the technical perspective on what success looks like for a customer—from infrastructure design to product adoption and integration
- Translating customer needs into internal awareness, ensuring Sales, Customer Success, Product, and Support understand what is needed to deliver technical value
- Escalating potential technical risks or misalignments early and constructively, helping the broader account team adapt and respond effectively
- Improving our team’s processes so our workflows facilitate us doing great work, taking adequate focus time, and having time off to rest and recharge
- Setting the direction of our products by influencing the product management and engineering teams
- How to navigate deeply technical customer calls. Because our tools often sit at the intersection of data science, business decision making, IT governance and regulatory controls, developing expertise in Solutions Engineering calls demands new depths of empathy, curiosity, and clarity in thinking, even for those with significant customer experience
- How Posit’s professional products work. On customer calls, you will be the expert on our professional products – explaining how to install and configure them, as well as how they help make life better for data scientists
- How to speak fluently about enterprise infrastructure. Solutions Engineers help our customers IT/Admins determine the best product architecture for them, which requires they speak knowledgeably about integrations to other data (science) tools and platforms, and how to get things done on Linux servers including system administration, authentication, networking, and virtualization
- Within 1 month, you’ll…
- Meet the rest of the SE team and start meeting CS, Sales, and other nearby team members
- Configure Posit’s Pro Products for yourself to start learning the ins and outs
- Have joined dozens of calls with data scientists and IT/Admins of Posit’s Pro products
- Within 3 months, you’ll..
- Meet a large fraction of the company across SE, CS, Sales, Support, Marketing, Engineering, and more
- Be collaborating closely with account teams, helping support and grow key strategic customers
- Lead technical portions of customer calls and inform the technical strategy within account success plans for assigned accounts, ensuring alignment with customer goals and identifying opportunities for deeper product adoption
- Within 12 months, you’ll…
- Engage with a range of accounts, from long-term strategic relationships to shorter-term or ad hoc technical consultations, adapting your level of involvement to customer needs and business priorities
- Take ownership of the technical strategy across a portfolio of accounts – shaping success plans, identifying high impact opportunities, and anticipating future needs
- Surface patterns and pain points across your accounts, translating them into actionable feedback for Product, Engineering, and Customer Success
- Drive strategic, high-touch engagements that meaningfully improve customer outcomes—leading to stronger relationships, increased adoption, and long-term retention
Our take
In a data-driven world, having reliable and accessible software is key to optimizing functionality. Posit provides R and Python-based tools to help improve the speed and quality of analysis, created "for data scientists by data scientists", with uses in data science, scientific research, and technical communication.
Posit's unique approach to creating universal data processing capabilities is helping to create new pathways in the digital age. It uses a unique blend of social and commercial endeavours to satisfy the demand for comprehensive data processing, and many of the company's products, including Posit Team for enterprises, are open sourced and accessible to all. Those looking for more advanced products can access programs such as Posit Server Pro and Shiny Server Pro for workspace management.
Given its unique approach to data management, entities from Liberty Mutual to Walmart and NASA have been incorporating Posit's technology. The company has received considerable amounts of funding, which has been used to expand its services, in 2024 launching the beta of its next-gen data science development environment. As the demand for open-source services continues to grow, Posit's effort to create data management services for all should continue to capture market share.
Steph
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (1 round)
May 2021
$161.3m
LATE VC
Total funding: $161.3m
Company benefits
- 100% remote (or come in to one of our offices in Seattle or Boston)
- Pick your hardware — we want to equip you with what you need to do your best work
- All our full time employees are given an allowance to outfit their home office
- We have a flexible environment with a “take what you need” vacation policy
- Positive, passionate culture working with a world-class team committed to data science and the R language
Company HQ
South Boston Waterfront, Boston, MA
Leadership
JJ Allaire
(CEO)Founded Allaire, where they served as CEO and then Chairman. JJ also founded Onfolio, which was acquired by Microsoft. They founded FitNow in 2008 before starting RStudio in January 2010.
Share this job
View 6 more jobs at Posit