UX Research Intern, Lyft
Summer 2026
40-$48/hour CAD
More information about location
3+ days a week in office
Ride sharing company
Be an early applicant
Ride sharing company
1001+ employees
Be an early applicant
40-$48/hour CAD
More information about location
3+ days a week in office
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- Currently pursuing a B.S., M.S., or PhD degree in Human-Computer Interaction, Anthropology, Design, Psychology, Cognitive Science, or a related field, with a graduation date between December 2026 and Summer 2027 (required) and currently attending university in Canada (required)
- Available during Summer 2026 for the internship in Toronto
- Extraordinary organizational skills and meticulous eye for detail
- Strong listening and analytical skills; proactive troubleshooter
- Team player with excellent written & verbal communication skills
- Enthusiasm for a collaborative, highly energetic, fun and fast-paced environment
- Experience as a researcher and/or research coordinator for qualitative research studies or school-based research projects, including usability/user testing, surveys, field research, or user interviews
Desirable
- Research experience with mobile technology
- Experience conducting qualitative research in applied research settings, ideally within a Product organization
- Experience designing surveys and experimental research, and analyzing large datasets using appropriate statistical methods
- Experience using Qualtrics or SurveyMonkey
- Experience cleaning, handling, and transforming data in Microsoft Excel and/or Google Sheets
- Experience with SQL, R, and/or other data analysis software (e.g., SPSS)
- Experience with research participant recruitment and management practices
- Design thinking, visual communication, information design, or wireframing skills
What the job involves
- Lyft is seeking a qualitative User Experience Research Intern to join our team, which aspires to elevate the user experience for our drivers and riders across 300+ cities nationwide. You will conduct research studies, as well as participate in studies alongside more senior researchers from which you’ll gain strong mentorship
- You will partner with Design, Product Management, Analytics, and Engineering in order to derive deep insights about our users’ behaviors and attitudes, and communicate results and actionable recommendations across the company
- Interns contribute to user-facing products, working side-by-side with top User Experience Research team members in the industry while having autonomy from the get-go. Lyft fosters a collaborative environment in the office, so there's always a sharp mind eager to hear about your next idea. So what's yours?
- Design and conduct studies across key Lyft product areas -- independently and in conjunction with more senior researchers. You will utilize methods such as ethnographic & field research, diary studies, surveys, user/usability testing (remote and in-person), guerrilla research, and any other methods you find impactful
- Review, analyze, and communicate qualitative and/or quantitative data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialed and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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