Senior CRM Operations Manager, Robinhood
$166-195k
+ Equity This role is also eligible to participate in a Robinhood bonus plan
Commission-free stock trading & investing app
Job no longer available
Commission-free stock trading & investing app
1001+ employees
Job no longer available
$166-195k
+ Equity This role is also eligible to participate in a Robinhood bonus plan
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- 5-7 years of experience in marketing operations, lifecycle marketing, or a similar role
- 2-3 years of experience managing a team
- Proven experience in managing campaign workflows and developing SOPs
- Strong organizational skills, with the ability to balance multiple priorities in a fast-paced environment
- Excellent communication skills, with a focus on clear, proactive communication with stakeholders at all levels
- Experience with marketing automation tools and platforms
- Familiarity with tools such as Contentful, Litmus, Sendgrid, Braze, Iterable, Hightouch is a plus
- Demonstrated success in leading tooling and process improvement initiatives
- Experience working in a high-growth, fast-paced environment
What the job involves
- The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply
- We are seeking a highly organized and proactive CRM Operations Manager to lead a team of specialists who are responsible for building and maintaining content across owned channels (email, push, in-app, website)
- This role is critical in managing the workflow and processes that ensure marketing campaigns are deployed on time and without error
- You will be the linchpin in campaign request management, capacity planning, process optimization, and cross-functional communication
- Maintain visibility into current and projected team capacity
- Regular outward and upward communication on state of the queue
- Removing blockers that prevent request completion
- Creating and documenting SOPs to maximize throughput while minimizing errors
- Keeping Standard Operating Procedure docs up-to-date as new capability and processes are introduced
- Internal tooling improvements
- Additional ways to leverage 3rd party tools to improve
- Develop and coach a diverse team of specialists located across the US
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Since then, expectations have continued to evolve, with investors looking not just to lower costs, but for simpler tools, clearer information, and guidance that makes the market easier to understand.
Robinhood was built to meet those changing expectations, designed from the start as a mobile-first platform that makes investor more accessible and less intimidating for people at every stage of their financial journey. Through its app, users can trade stocks and other financial instruments while benefiting from a clean interface and built-in educational support, helping them move from curiosity to confidence without unnecessary complexity.
Recently, Robinhood has strenghtned its impact too, particularly in the UK. With the launch of AI-powered Digests within its Robinhood Cortex assistant that helps users understand what's driving stock movements in plain English, while upcoming options trading and expanded educational resources add flexibility and depth. Together, these steps position Robinhood as a platform evolving alongside its users, blending technology and education to stay ahead in an ever-changing investment landscape.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Vlad Tenev
(Co-Founder, CEO & Chairman)Studied Mathematics at Stanford University, where they met Baiju. Dropped out of a PhD to start Robinhood. Alongside Robinhood, Vlad is also the co-founder and Executive Chairman of Harmonic.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their Vlad and co-founded Robinhood in 2012. Baiju is also the Founder and CEO of Aetherflux.
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