CRM Operations Manager, Robinhood
$166-195k
+ Equity This role is also eligible to participate in a Robinhood bonus plan
Office located in Menlo Park, CA
Commission-free stock trading platform
Be an early applicant
Commission-free stock trading platform
1001+ employees
Be an early applicant
$166-195k
+ Equity This role is also eligible to participate in a Robinhood bonus plan
Office located in Menlo Park, CA
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- 5-7 years of experience in marketing operations, lifecycle marketing, or a similar role
- 2-3 years of experience managing a team
- Proven experience in managing campaign workflows and developing SOPs
- Strong organizational skills, with the ability to balance multiple priorities in a fast-paced environment
- Excellent communication skills, with a focus on clear, proactive communication with stakeholders at all levels
- Experience with marketing automation tools and platforms
- Familiarity with tools such as Contentful, Litmus, Sendgrid, Braze, Iterable, Hightouch is a plus
- Demonstrated success in leading tooling and process improvement initiatives
- Experience working in a high-growth, fast-paced environment
What the job involves
- The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply
- We are seeking a highly organized and proactive CRM Operations Manager to lead a team of specialists who are responsible for building and maintaining content across owned channels (email, push, in-app, website)
- This role is critical in managing the workflow and processes that ensure marketing campaigns are deployed on time and without error
- You will be the linchpin in campaign request management, capacity planning, process optimization, and cross-functional communication
- Maintain visibility into current and projected team capacity
- Regular outward and upward communication on state of the queue
- Removing blockers that prevent request completion
- Creating and documenting SOPs to maximize throughput while minimizing errors
- Keeping Standard Operating Procedure docs up-to-date as new capability and processes are introduced
- Internal tooling improvements
- Additional ways to leverage 3rd party tools to improve
- Develop and coach a diverse team of specialists located across the US
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Its innovative model thrives on premium features like increased buying power and extended trading hours, attracting a younger audience drawn to meme stocks like AMC and GameStop.
But Robinhood's not just about quick thrills. The company claims its mission lies in catering to "the unmet needs of the next generation," evidenced by its "Robinhood Retirement" launch, targeting gig-economy workers often excluded from financial planning. This commitment to accessibility aligns with its core values.
However, 2023 brought unexpected turbulence, as Robinhood became entangled in the FTX cryptocurrency exchange bankruptcy scandal when it emerged that the US Department of Justice seized hundreds of millions of dollars of the company's shares tied to FTX founder Bankman-Fried. Despite these challenges, Robinhood successfully bought back the missing stock, and its impact on democratizing finance remains undeniable.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
39% female employees
-23% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company benefits
- Well-being - Premium medical, dental, and vision insurance
- Family & home life - Parental leave, personal prosperity benefits
- Comfort & care - Annual lifestyle stipend
- Office life - Catered meals and fully stocked kitchen, commuter benefits
- Growth - Education and training, community events, career mentorships
Company values
- Safety First: Robinhood is a safety-first company
- Participation is Power: At Robinhood, the rich don’t get a better deal
- Radical Customer Focus: We exist to make our customers happy
- First-Principles Thinking: We make bold bets and challenge the status quo
Company HQ
Downtown Menlo Park, Menlo Park, CA
Articles
Leadership
Vlad Tenev
(Co-Founder)Studied Mathematics at Stanford University, where they met their fellow co-founder. Dropped out of a PhD to start Robinhood.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their fellow co-founder.
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