Customer Experience Specialist, KORT payments
Maternity Leave Replacement
Omnichannel payments platform
Job no longer available
Omnichannel payments platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To help businesses connect and transact effortlessly.
Role
Who you are
- The ideal candidate will be fluent in both English and French, possess outstanding communication skills, and demonstrate a strong passion for customer satisfaction
- High school diploma or equivalent; a college degree is preferred
- Prior experience in customer service, ideally within payment processing or financial services
- Exceptional problem-solving abilities and critical thinking skills
- Familiarity with customer service software, CRM platforms (e.g., Salesforce), and the Microsoft Office Suite
- Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment
- Positive attitude with a strong dedication to delivering outstanding customer service
- Flexibility to work varied hours, including evenings and weekends as needed
- Proficiency in both English and French, with strong verbal and written communication skills in both languages preferred
- Experience with Salesforce and TSYS is highly desirable
- If you're excited about joining a vibrant, forward-thinking team and making a tangible impact, we want to hear from you!
What the job involves
- We are looking for an experienced, dedicated, and professional Customer Experienced Specialist to join our dynamic team
- In this role, you will play a key part in delivering exceptional service to our clients, ensuring their payment processing needs are met efficiently and effectively
- This is initially a maternity leave replacement role with the possibility of turning into a permanent opportunity
- Respond promptly and professionally to customer inquiries via phone, email, and chat, providing support in both English and French
- Assist customers with account setup, transaction inquiries, and troubleshooting payment processing issues
- Deliver clear and detailed information about our products and services, ensuring customers are well-equipped to use them effectively
- Resolve customer complaints with empathy and efficiency, escalating issues to higher-level support when necessary
- Maintain accurate and comprehensive records of customer interactions, inquiries, and transactions
- Collaborate with cross-functional teams to resolve complex issues and enhance overall customer satisfaction
- Stay informed about industry trends and company policies through ongoing training and professional development
- Foster a positive team environment by supporting colleagues, sharing knowledge, and contributing to team success
- Take on additional responsibilities as needed to support the overall success of the business
Application process
- Please note that only candidates under consideration will be contacted
Our take
For eCommerce businesses, processing payments can become a complex undertaking, as they want to offer customers a range of secure methods to pay. KORT Payments serves these businesses with an omnichannel payments platform so that they can process all sorts of transactions easily and safely.
KORT's full-stack platform handles all parts of the payments process, including compliance and risk management. In this way, clients are free to concentrate on running their businesses rather than worrying about payments.
Although it is a competitive space to operate in, it is also vast, meaning there is ample opportunity for KORT Payments to grow. Boasting a team with upwards of 200 years collective experience in the space, the company certainly has the expertise to thrive into the future.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 8 rounds)
May 2015
$13m
SERIES A
Nov 2014
$1.1m
CONVERTIBLE
Total funding: $21.5m
Company benefits
- Health, dental, and vision plans
- Flexible work environment
- Events from team-building activities to company-wide celebrations
- Ongoing learning & development opportunities
- Dynamic environment where your contributions are valued
Company HQ
Grange Park, Toronto, ON
Leadership
Joel Leonoff
(Chair of the Board)Over 30 years of experience building and managing rapid growth technology companies. Co-founded Paysafe, which was sold in 2017, and was also the COO of Party Gaming.
Danny Chazonoff
(President & COO)Over 40 years of experience in fintech and technology led organizations. Co-founded and held various executive roles within Paysafe, and is currently COO at Revo Video.
Salary benchmarks
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