Vet Clinic Retention Associate, Vetcove
$50-75k
Salary dependent on location. + Bonus + Equity
More information about location
Single-source veterinarian supply shop
Open for applications
Single-source veterinarian supply shop
201-500 employees
Open for applications
$50-75k
Salary dependent on location. + Bonus + Equity
More information about location
201-500 employees
Company mission
To provide a fair and ethical marketplace for veterinary purchasing.
Role
Who you are
- The ideal candidate is a proactive self-starter who thrives in a team environment
- The ideal candidate has a passion for helping others and is empathetic, resilient, and tenacious
- Bachelors Degree
- 1-3 years of relevant, customer facing work experience
- Excellent written and verbal communication skills
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to help our customers succeed
- A positive attitude and one-for-all team mentality
- Ability to give highly engaging presentations and demos
- Experience on tech platforms a plus
- Veterinary Industry experience strongly preferred
What the job involves
- The Customer Retention team is responsible for maintaining and strengthening existing relationships with our vibrant community of veterinary professionals!
- The Customer Retention team uses a multifaceted approach to identify weak spots in our relationships with customers, as well as field objections and concerns so that we can work towards a resolution and stronger relationship
- This is achieved through a variety of holistic methods including strategic outbound calling, community events, educational courses & webinars, an ambassador program, email campaigns, reporting, and collaborative content
- This role constitutes a vital piece of the overall customer experience journey, so candidates will work closely with both the Customer Experience team as well as the Sales & Growth team
- This person will be excited by the challenge of proactively engaging with our customer base and is willing to go the extra mile to ensure all concerns are addressed
- Candidates are expected to engage with a large (and quickly growing) community of thousands of passionate veterinary professionals by phone, live chat, email, and video conference
- Strategically identify clinics who may be slipping away as an active customer
- Perform proactive outreach to clinics predominantly via phone in addition to email, live chat, and video conference
- Train, educate, and develop existing Vetcove users so they may engage on the Vetcove platform more deeply and meaningfully
- Field concerns and objections in a level-headed and compassionate manner
- Create engaging content that educates and supports all veterinary professionals, including doctors, veterinary technicians, and inventory specialists
- Engage in highly analytical and critical thinking to best understand the flow of clinics in and out of our active user base
- Solicit feedback from our customers in order to understand how we can better evolve our platform and proactively field any objections clinics may have to using Vetcove
- Work cross-functionally to provide our customer experience team, sales and growth team, as well as our engineering team with information on feature requests and recommendations for enhancements to our tools
- Help to continuously develop and expand processes in order to streamline customer retention workflows and strategies
Application process
- The application deadline is October 15th, 2025
Our take
Purchasing inventory for veterinary hospitals can be time-consuming and expensive, as finding the best prices requires a lengthy process of researching suppliers and comparing their prices. Whilst some comparison tools do exist for veterinary organizations, existing solutions do not take into account custom negotiations, GPOs or corporate pricing schemes, limiting the thoroughness of comparisons.
Vetcove provides an online marketplace for veterinary hospital inventory procurement, allowing clinics to reduce ordering times and costs through its free service. The company achieves this by allowing users to link their existing vendor accounts and list their custom pricing arrangements, helping inform a more accurate comparison ecosystem and boost supplier sales, whilst resolving supply chain limitations.
Whilst veterinary organizations already have access to the suppliers provided on Vetcove’s marketplace, the company stands out by integrating custom pricing arrangements into the comparison ecosystem. This helps to provide a more holistic and accurate overview of supply chain inventories and costs. Whilst the marketplace is free for veterinary clinics and organizations, the company charges suppliers to be listed.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2021
$50m
SERIES A
Aug 2016
$3m
SEED
Total funding: $53.2m
Company benefits
- Open Vacation Policy
- Stock Options & Benefits
- Medical, Dental, and Vision Insurance
- 401K Matching
Leadership
Alexander Kates
(Co-Founder & CEO)Experience as Co-founder and Group Manager of Jersey Angels, LLC from 2009 to 2012. Co-founder and Managing Director of GRX from 2012 to 2015.
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