Customer Enablement Manager, Figma

• 4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
• Excellent communication skills, with the ability to connect with a wide range of customer personas
• Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
• A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

Desirable

• As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform
• You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success
• In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience to deliver thoughtful, engaging experiences for our customers
• Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner
• If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you
• Manage the adoption journey for a portfolio of large, strategic customers
• Understand customer goals and success metrics, and use product data to inform proactive engagement strategies
• Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
• Build trusted relationships with stakeholders across roles and departments—from individual contributors to senior leaders
• Identify and empower internal champions who can advocate for Figma within their organizations
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
• Deliver live and scalable training sessions customized to customer maturity and needs
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success