Platform Product Manager, Care Continuity

• Experience delivering software products in collaboration with engineering teams
• Strong ability to translate user needs and operational challenges into clear product requirements
• Experience working with data-rich products or operational platforms
• Curiosity about emerging technologies such as automation platforms, AI-assisted workflows, or agentic systems
• Ability to evaluate new technologies and vendor solutions through a product and operational lens
• Excellent collaboration and communication skills across technical and non-technical teams
• Comfort operating in fast-moving environments with evolving priorities
• Strong bias for action and focus on delivering practical solutions
• Interest in improving healthcare delivery through thoughtful product design

Desirable

• As Platform Product Manager, you will own the success of two critical product areas: ED Connect and Readmission IQ, serving care coordinators and the patients they support
• You'll partner closely with engineering and analytics teams to improve patient engagement, streamline coordinator workflows, and ensure our platform reliably supports high-volume patient navigation programs
• This is a high-impact individual contributor role focused on execution, iteration, and measurable outcomes
• You'll drive the product development lifecycle (PDLC) for your product areas while collaborating with design, engineering, analytics, and operations teams to continuously improve the patient and coordinator experience
• You'll also play an important role in identifying opportunities to improve operational efficiency across our platform
• This includes evaluating new technologies, automation approaches, and potential vendor partnerships that help Care Continuity scale its patient navigation capabilities
• This role is ideal for a product manager who enjoys improving real-world workflows while exploring new technologies that can help teams work smarter and scale impact
• Own product roadmap and execution for ED Connect and Readmission IQ
• Define and prioritize improvements to coordinator workflows and patient engagement experiences
• Partner with engineering to deliver reliable, scalable platform features that support patient navigation operations
• Collaborate with design and analytics teams to identify opportunities to improve patient communication and engagement
• Translate user needs and operational insights into clear product requirements for engineering and analytics teams
• Lead end-to-end execution across discovery, design, development, testing, and launch
• Work closely with customer success and operations teams to understand real-world workflow challenges and opportunities
• Identify opportunities to improve operational efficiency through automation, workflow improvements, and emerging technologies
• Evaluate new tools, vendors, and AI-driven capabilities that could enhance Care Continuity's platform and operational efficiency
• Measure product success using engagement metrics, workflow efficiency, and program outcomes