Technical Implementation Manager, Second Front Systems
$140-165k
+ Equity incentive plan
More information about location
Security software solutions company
Open for applications
Security software solutions company
101-200 employees
Open for applications
$140-165k
+ Equity incentive plan
More information about location
101-200 employees
Company mission
To accelerate the delivery of emerging technologies to U.S. and Allied warfighters.
Role
Who you are
- Proven experience in technical onboarding and communicating with highly technical stakeholders
- Strong project management skills with sharp attention to detail
- Comfortable working cross-functionally across Sales, Engineering, and Customer Success
- Analytical problem-solver with excellent communication and interpersonal skills
- Proficient in process optimization and tools like Salesforce, Confluence, Git, and help desk platforms
- Familiarity with cybersecurity concepts and best practices
- Adaptable and organized in a fast-paced, dynamic environment
Desirable
- 2–4 years of experience in a customer-facing onboarding, implementation, or solutions role within a SaaS or cybersecurity-focused organization
- Familiarity with federal or defense sector customers, including understanding of compliance frameworks (e.g., FedRAMP, IL5, CMMC)
- Working knowledge of API integrations, cloud infrastructure (AWS, Azure), or DevSecOps workflows
- Experience documenting technical processes in knowledge bases (e.g., Confluence, Notion) for both internal and customer-facing use
- Certification in customer success, project management (e.g., CSM, PMP), or cybersecurity (e.g., Security+, CISSP) is a plusStrong presentation skills and ability to tailor messaging for both technical and non-technical audiences
- Strong presentation skills and ability to tailor messaging for both technical and non-technical audiences
- Have a strong interest in matters of national security
What the job involves
- Second Front Systems (2F) is seeking an ambitious and visionary Technical Implementation Manager to join our mission-driven team
- We are a dynamic, fast-growing entrepreneurial company at the intersection of cutting-edge technology and national security, committed to delivering transformative solutions that empower our nation’s defenders
- This is an opportunity to play a pivotal role in shaping the future of a company that is redefining the way software is delivered and secured in the defense sector
- At 2F, we thrive on innovation and purpose, combining a startup’s agility with a clear mission to support national security
- You will be at the forefront of driving the Technical Implementation strategy behind the deployment and scaling of our revolutionary Game Warden platform—an industry-leading tool that is accelerating the secure adoption of mission-critical SaaS solutions for the U.S. government
- If you’re ready to contribute to a team that values ingenuity, collaboration, and impact, we want to hear from you
- Own the post-sale transition from Sales to Technical Onboarding—facilitating engagement with Engineering while ensuring knowledge transfer and strong customer relationships
- Collaborate across Sales, Product, Engineering, and Customer Success to design, implement, and improve onboarding processes
- Translate complex customer requirements into system/process designs and ensure alignment with technical architecture
- Maintain accurate documentation throughout the onboarding journey, including status tracking, project updates, and internal knowledge sharing
Our take
It goes without saying that national security is of extremely high importance and billions of relevant currencies are fuelled into achieving the highest standards each year. Second Front Systems fast-tracks government access to disruptive, commercially-proven, SaaS applications for national security missions.
Founded in 2014 by two former U.S. Marines, they used experience of outdated technology and systems to power the company's national security mission. Since its founding, Second Front has developed a DevSecOps platform and several AWS GovCloud solutions.
2023-24 funding rounds mean the company can now look to expand into the UK market and position its DevSecOps platform Game Warden as a software bridge between the two nations. The current operations and software used by the two countries are not matched and this ironing out could be transformational for the progress of joint security. The company is described as a market leader and it’s clear it is making huge progress in sectors of great importance.
Steph
Company Specialist at Welcome to the Jungle
Insights
61% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2024
$70m
SERIES C
Nov 2023
$40m
SERIES B
Total funding: $152.1m
Company benefits
- Health - Receive medical, dental, and vision coverage with a significant company contribution to premiums for both the employee and family members. Additionally, wellness services are provided for physical exercise through ClassPass and mental health through Talkspace.
- 401k - We offer a 401k program with a range of high-quality investment options. Your eligibility begins after 90 days and the company makes an automatic 3% monthly contribution regardless of how much you contribute from your salary.
- Health - Receive medical, dental, and vision coverage with a significant company contribution to premiums for both the employee and family members. Additionally, wellness services are provided for physical exercise through ClassPass and mental health through Talkspace.
- Equity - Gain ownership in the company as you work to grow it alongside your teammates with our equity incentive plan managed through Carta. As the company’s success grows, yours will too
- Additional Benefits (Company Funded) - Life Insurance Short-Term Disability Long-Term Disability
- Work From Anywhere - We operate as a remote-first and collaboration-driven company with operations that span the globe. We ensure you have access to the best tools to do your job from home and provide an annual office stipend.
- Flexible PTO - We provide flexible time off, recognise 11 federal holidays, and offer 12 weeks of parental leave.
- Professional Development - We value your drive to grow and provide an annual stipend for self-directed professional development.
Company HQ
Trolley Square, Wilmington, DE
Leadership
Tyler Sweatt
(CEO (not founder))Currently Partner at the Silicon Valley Defense Group, Technical Advisor at Pallas Advisors, Advisory Board Member at Calypso AI and Advisor at GovCity.
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