Lead Integrator, Lloyds
CRM
£76.2-89.6k
Offers annual performance-related bonus + share schemes
More information about location
2-3 days a week in office
Retail and commercial bank
Job no longer available
Retail and commercial bank
1001+ employees
Job no longer available
£76.2-89.6k
Offers annual performance-related bonus + share schemes
More information about location
2-3 days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Experience coordinating complex delivery in large and highly matrixed organisations, ideally within the financial services sector, where Agile ways of working are well‑established
- Confidence partnering with engineering teams, supported by a strong technical understanding that helps you ask the right questions and make informed, balanced decisions
- Strong planning, tracking, and governance skills, with the ability to keep work visible, organised, and progressing smoothly
- A proactive approach to risk and issue management, spotting challenges early and working with colleagues to shape practical, sustainable solutions
- A commitment to delivering great customer outcomes, using insight and feedback to shape coordinated, outcome‑focused solutions that meet real needs
- A hands‑on approach to delivery, taking ownership of plans, coordinating teams, and communicating clearly with collaborators to bring solutions to life from start to finish
- Nice to have: experience working with CRM platforms or customer‑servicing technologies. Experience working with AI technologies
What the job involves
- Join the CS&E Colleague Channels Lab and help shape the transformation of journeys across Business and Commercial Banking. You’ll work closely with Product Owners, Engineers and external partners to support the smooth delivery of complex, high‑value initiatives
- This is a collaborative, learning‑focused environment with a strong Community of Practice, personalised development pathways and plenty of opportunities to grow
- Your work will directly support the success of monthly releases, major deliverables and the stability of essential banking platforms, all within a culture that values diversity, inclusion and the unique contribution every colleague brings
- You’ll play a key role at platform level, coordinating dependencies between the CS&E Colleague Channels lab and stakeholders across the wider Group — including other platforms, Group Executive Functions, and third‑party partners
- You’ll support both business and technology change, often leading the coordination of complex or high‑risk implementations. Working closely with Product Owners, Engineers, Customer Journey Managers and wider collaborators, you’ll maintain a clear view of delivery forecasts, dependencies, risks and progress, helping teams stay aligned and confident as we move work forward
- Keeping delivery progressing by monitoring and coordinating dependencies across several teams and external collaborators
- Coordinating monthly release cycles, ensuring scope is clear, progress is visible, and everyone is set up for successful delivery
- Building and maintaining roadmaps that highlight key achievements, integration points, and the work ahead
- Spotting risks early, collaborating with colleagues to build practical solutions and keep outcomes on track
- Engaging collaborators at all levels, sharing clear, transparent updates that help teams stay aligned and confident
- Championing agile ways of working, supporting your teams as they embed new practices and continually improve how we deliver together
Application process
- End Date: February 10, 2026
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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