Associate UX Researcher, Well
$70-80k
+ Bonus potential
Office located in Newton, MA
All-in-one health guidance platform
Be an early applicant
All-in-one health guidance platform
201-500 employees
Be an early applicant
$70-80k
+ Bonus potential
Office located in Newton, MA
201-500 employees
Company mission
To be the world's most effective partner in the advancement of individualized health.
Role
Who you are
- Bachelor's degree with relevant research focus, such as User Experience, Human-centered design, or Human Factors in information systems
- Ideal candidates will have at least 1-3 years experience
- Experience working with both responsive web and mobile applications
- Passionate about healthcare and personal health
- Portfolio of relevant examples and/or demonstrable research skills
- Excellent oral, written, interpersonal communication skills
- Works with an owner's mentality
What the job involves
- Our UX Team works hard to understand our users. We are dedicated to identifying and solving the right problems—while connecting people with the guidance, experiences, and motivation they need to improve their health and wellness
- As part of the product design team at Well, you’ll have the opportunity to refine, improve, and expand upon the mobile app experience we deliver to members every day
- We are looking for a thoughtful and dedicated UX Researcher who can help our UX/UI Designer and Product Managers to observe and learn from users
- In this role, you’ll be asked to plan, coordinate and facilitate testing —while also delivering insights and actionable feedback to your collaborators
- Plan and execute a variety of research methods including usability tests, user interviews, concept testing, and surveys
- Collaborate with cross-functional partners to define research questions and prioritize study goals
- Analyze and synthesize data into compelling insights, recommendations, and narratives
- Share findings in formats that are actionable, engaging, and aligned with product timelines
- Contribute to and maintain user archetypes, journey maps, and insight repositories
- Advocate for the user throughout the product development lifecycle
- Support team workshops, ideation sessions, and collaborative research activities
- Maintain our research processes and tooling
- Reporting to: Senior Director, UX Design & Research
Our take
Mobile health-tracking apps have become popular over the last decade, but existing platforms often provide uniform services as opposed to personalizing each user's experience. In addition to this, incentives to regularly use an app are generally focused on mobile notifications and manual tracking systems, features that require manual data entry and are easy to ignore.
Well provides a digital health platform that leverages member health data to provide users with a personalized and all-in-one platform for improving their health. Instead of relying on notifications and uniform systems, member data is used to deliver daily health recommendations from AI clinicians, loyalty rewards, and direct support tools.
With many apps on the market for different health points, the digital health tracking landscape is very saturated, yet Well is taking a unified approach to providing personalized and authentic experiences for users. The platform aims to provide guidance that is actionable and engaging, as opposed to just another mobile app that is used on an occasional health kick.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Glassdoor (3.3)
Company
Funding (last 2 of 5 rounds)
Apr 2025
$30m
LATE VC
Apr 2022
$71.9m
GROWTH EQUITY VC
Total funding: $236.9m
Company benefits
- A hybrid work policy that allows for both in-person and remote work for most roles
- 18 days of paid time off and 9 paid holidays
- Volunteer Time Off program to support individual values and volunteer activities that enhance and serve the communities in which we live and work
- Free coffee and snacks in the office as well as fun social events
- Parental leave for new parents, regardless of gender, whether through birth or adoption of a child, as a benefit of employment in order to support the health and wellbeing of the whole family and equitable opportunity for career advancement
- Health, dental, and vision insurance
- Tax-advantaged HSA or FSA for healthcare, dependent care, and commuter benefits
- 401(k) and short- and long-term disability and life insurance coverage at no cost to the employee
- Learning Time Off each quarter to support learning and career development
Company HQ
Chapel Hill, NC
Leadership
Gary Loveman
(Co-Founder, Chairman & CEO)They started their career as an HBS professor following an Economics Ph.D. at MIT. They worked as EVP of Aetna in Consumer Health Services and as CEO of Caesar's Entertainment Company, before co-founding Well with David.
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