Director of Product Management, Automation Anywhere
IT Service Management
$230-260k
This position is also eligible for a discretionary bonus and equity
More information about location
Office located in San Jose, CA
Enterprise AI agents for business processes
Open for applications
Enterprise AI agents for business processes
1001+ employees
Open for applications
$230-260k
This position is also eligible for a discretionary bonus and equity
More information about location
Office located in San Jose, CA
1001+ employees
Company mission
To democratise automation and create a better future for everyone, liberating people from mundane, repetitive tasks, and allowing them more time to use their intellect and creativity.
Role
Who you are
- You will bring deep expertise in enterprise IT workflows, strong product leadership, and a passion for applied AI to deliver differentiated solutions that solve real customer pain points and drive measurable outcomes
- Bachelor’s degree in Engineering, Computer Science, or a related technical field; advanced degree a plus
- 10+ years of experience in Enterprise SaaS, ITSM, AIOps, or related enterprise software domains
- 5+ years of product management leadership experience, including building and scaling complex enterprise platforms
- Strong domain expertise in ITSM and IT Operations, including incident, problem, change, service request, observability, and operational automation
- Hands-on experience with AI Agents, Generative AI, RAG etc., ideally applied to enterprise or operational use cases that drive measurable customer and business value
- Proven ability to define and deliver agentic, AI-powered products that drive measurable customer and business value
- Strong technical fluency with enterprise architectures, cloud platforms, integrations, and automation ecosystems
- Demonstrated success in owning and driving strategic product roadmaps that balance innovation, customer value, and scalability
- Exceptional communication skills, with the ability to articulate complex technical and business concepts to executives, customers, and cross-functional teams
- Strong product judgment and user-centric mindset, with the ability to map enterprise workflows to intuitive, impactful experiences
- Analytical and outcome-driven approach, using data to inform decisions, prioritize initiatives, and measure success
- Experience operating in high-stakes environments and engaging directly with senior customers, partners, and executive leadership
What the job involves
- We are seeking a Director of Product Management to lead the strategy and execution of our Agentic IT Service Desk and IT Operations portfolio at Automation Anywhere, the leader in Agentic Process Automation (APA)
- This role will shape AI-powered, agentic capabilities that transform how enterprises deliver IT Help Desk, Service Management, and IT Operations at scale
- Your work will push beyond traditional automation toward intelligent, autonomous experiences that redefine modern IT
- Partnering closely with senior engineering, UX, data science, go-to-market teams, customers, and industry analysts, you will play a key role in defining the product vision and market leadership of Automation Anywhere’s Agentic IT solutions
- This role will report to our VP, Product Management
- Owning the end-to-end product strategy and lifecycle for Agentic ITSM and ITOps products, from vision and roadmap through execution, launch, scale, and optimization
- Defining and driving a multi-year product vision and roadmap aligned with company strategy, customer needs, and market opportunities in ITSM
- Partnering closely with engineering, AI/ML, UX, and architecture teams to deliver robust, scalable, and secure agentic solutions in an agile development environment
- Translating complex enterprise IT challenges (incident, problem, change, request, asset, remediation, and other workflows) into clear, actionable product requirements
- Engaging directly with customers, prospects, and partners to validate product direction, test early concepts, and incorporate feedback into continuous improvement
- Serving as the internal and external product evangelist for Agentic ITSM, representing the product with executives, customers, analysts, and at industry events
- Collaborating with sales, marketing, customer success, and enablement teams to ensure strong go-to-market execution, positioning, and adoption
- Establishing and track data-driven success metrics (adoption, value realization, operational outcomes), using insights to prioritize investments and measure business impact
- Communicating product strategy, roadmap progress, and business outcomes clearly to executive leadership and key stakeholders
Our take
Although technology is supposed to save labor, often it doesn't feel like it, with the average desk worker stuck carrying out an increasing number of repetitive manual tasks just to make their growing software stack function. Enter Automation Anywhere, a provider of robotic process automation (RPA) software designed to handle tedious repetitive functions, freeing teams for more productive work.
RPA is a highly competitive field, with firms like Celonis attracting vast amounts of funding and Microsoft beginning to bundle RPA functionality with its business packages. What helps Automation Anywhere stand out is its use of AI to discover the processes that can be automated within a company, a task that is usually carried out by expensive consultancy firms. This has allowed Automation Anywhere to grow a huge client base, including the likes of the NHS, Dell and Staley Black & Decker.
Fueled by partnerships with Microsoft, AWS, and PwC India, Automation Anywhere is accelerating its leadership in AI-powered automation. These collaborations allow the company to deliver cutting-edge solutions and aid in its continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company HQ
North San Jose, San Jose, CA
Leadership
Mihir Shukla
(Co-Founder & CEO)Previously the Director of Engineering at E2Open and Infoseek, and a Consultant at Netscape.
Neeti Mehta Shukla
(Co-Founder & Chief Impact Officer)Previously a Marketing Research Consultant for Intuit. They are also a Limited Partner at Kalaari Capital and CXXO Champion for CXXO.
Rushabh Parmani
(Co-Founder & Chief Customer Officer)Before co-founding Automation Anywhere they were a Software Engineer at Siebel Systems.
Ankur Kothari
(Co-Founder & COO)Previously a member of the Core Group in Siebel Systems. Since co-founding Automation Anywhere, they have been a CRO, COO, CSO and Chief Customer & Strategy Officer before becoming COO in 2023.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 10 more jobs at Automation Anywhere