IT Network Specialist, Lyft

• You are someone who is comfortable working between teams in IT and with external vendors or ISPs
• You are familiar with IT process building and implementation in a large and growing environment
• Direct experience working in a large IT organization and hands on familiarity with IT Process, support practices, and internal organization functions
• Demonstrates effective use of internal tools to develop reports for data analysis
• Strong and effective team player with demonstrated ability to communicate in a virtual team environment
• 3+ years of experience and at least one industry-standard networking certification

Desirable

• The IT Network Specialist for Lyft’s Network Operations team is responsible for maintaining responsibilities related to the day to day operational support of IT
• The success of a growing IT organization relies on repeatable, documented, processes and the IT NOC role helps to empower the rest of the team by coordinating and executing on activities related to: in-office network design, build, and testing; taking escalations from the T1 support team, managing 802.1x, ensuring an up-to-date infrastructure, and reviewing and responding to network up/down alerts
• Daily activities may include, but are not limited to coordinating IT Communications, data analysis and reporting, process refinement, customer service, managing stakeholder expectations, and running projects inside of IT
• Work within all IT teams to improve, enhance and add value to all cross-department IT processes and procedures
• Manage IT projects related to new hardware and software Roll-outs, M&A process, and adoption of new technology
• Act as one of the technical leads for Lyft’s growing IT network infrastructure
• Perform day to day support and administration including: installation, configuration, monitoring, documentation, and automation of network infrastructure and corporate systems
• Respond to tactical support escalations
• Provide continuous review of internal IT network infrastructure
• Work with third party vendors, ISPs, etc to support each site or build/decom
• Ensure rollouts of new services, or changes to existing services are performed with the experience of the end user in mind and that the user-facing support teams are prepared to support the changes
• Work with IT management on setting base metrics for success and deliver regular, weekly metrics updates
• Work with business stakeholders to capture business process requirements and design, develop, document and implement processes that drive productivity improvements
• Work within current processes and have a good understanding of business change management techniques in order to drive adoption of new processes
• Support and maintain development of clear and consistent IT documentation both internal and external facing