Senior Manager of Global Scaled Account Management, Coursera
Online learning platform
Be an early applicant
Online learning platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To provide life-transforming learning experiences to learners around the world.
Role
Who you are
- Proven sales and management experience at an Enterprise SaaS company. Proven track record managing enterprise Sales teams and over-achieving quarterly and annual sales targets
- 3+ years experience leading a sales team
- Experience managing a high volume of accounts using a mix of technological and manual interventions
- Entrepreneurial drive and comfort working in ambiguous, quickly-changing environment
- Ability to coach, lead and inspire teams to drive performance
Desirable
- 5+ years of experience managing sales and customer success
- Experience managing a portfolio of “scaled” or “tech touch” customers
- Experience with Gainsight, SFDC, Marketo and other customer management tools
- Entrepreneurial drive and comfort working as part of a team in ambiguous, quickly-changing environments
- Ability to build and analyze reports in Salesforce and provide accurate reporting metrics
- Strong cross functional collaboration experience - able to work with different functions effectively and for overall benefit to Coursera
- Superior written and verbal communication skills, strong analytical and creative-problem solving abilities, excellent interpersonal skills, organizational, and operational skills
What the job involves
- We are looking for a Senior Manager of Account Management - Scaled to help lead our “Scaled” segment in NAMER and LATAM
- Coursera is making a significant investment in this segment and we are looking for a ‘builder’ and executor who is excited to refine and execute our vision for this group of customers
- You will manage a team of Account Managers and Customer Success Managers located in Canada and Colombia
- You will report to the Global Head of Customer Success Management
- You will be a key member of the global leadership team with significant responsibility over renewal, expansion, and customer outcomes
- Through your team, you will be responsible for ensuring your customers are renewing and growing while also using Coursera effectively to achieve their business outcomes
- The person fulfilling this role is expected to be a senior sales and customer success leader, and play a significant contributing role in developing strategy and go-to-market execution in the North America, LATAM, and MEA regions as well as input into global growth plans
- In this cross-functional role, you can expect to work with members within Sales, Marketing, Implementation, Product, Finance, Support Operations, and Legal
- You will also be expected to be an exceptional people manager and drive hiring, development, and retention for your team of high performing individuals
- Meet and exceed all team quarterly and annual sales quotas
- Set and meet quarterly goals for customer engagement and customer outcomes
- Take responsibility for all aspects of team management including hiring, coaching, development, goal setting, and performance management. Recruit, onboard, and retain new team members. Improve time to productivity for new team members while maintaining performance in the existing team. Develop experienced team members for promotion and internal mobility opportunities
- Act as a senior leader for the business and play an active role in go-to-market strategy for Scaled Account Management and Customer Success
- Collect product feedback and influence the product roadmap and go-to-market strategy
- Represent Coursera as an executive sponsor and build relationships with key customers
Our take
Coursera was founded by Daphne Koller and Andrew Ng in 2012 with a vision of providing life-transforming learning experiences to learners around the world. It partners with universities and other educational institutions to deliver online courses to 40 million students, covering subjects like technology, business, science, and even autonomous cars.
Coursera sees itself as helping people get ready for the next wave of technological advancement. It is preparing individuals, companies, and governments to meet that challenge head-on and turn this disruption into opportunity. To help achieve this, it also has specific product offerings for the corporate market, as well as for governments and nonprofits.
The model of online courses that anyone can attend is very scalable, making Coursera appealing to investors, especially when the online education market is expected to be worth $20bn+ by 2023. Further, it received B Corp certification in February 2021, propelling its efforts to reduce barriers to high quality education.
Steph
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2020
$130m
SERIES F
Apr 2019
$103m
SERIES E
Total funding: $443.1m
Company benefits
- Coursera covers the cost of tuition so you can earn a free master’s degree and develop new skills. That’s on top of free, lifelong access to courses and certificates on the platform
- We offer medical, dental, and vision insurance for you and your dependents. Plus, free access to counseling and mental health services
- Get up to 16 weeks of fully-paid parental leave when you grow your family and bring a new child into your life
- We host Make-a-thon events twice a year to promote community and innovation. During Make-a-thon, you’ll dedicate time to attend workshops, work on passion projects, and pursue ideas outside of your day-to-day work
- Take paid time off when you need it. We have time off policies that promote flexibility so you can tailor your work schedule when life calls
- Our flexibility extends to where you work. You can choose to work from home, work from one of our offices, or try a combination of the two
- Employees earn company stock, so you can own what we build together and share in our success
Company values
- Betterment - We work with persistence to improve ourselves, our teams, and our products
- Boldness - We strive for greatness by facing challenges with courage and determination
- Deep honesty - We are truthful and sincere with learners, partners, and our fellow teammates
- Solidarity - We go the extra mile for each other as we work to transform lives through learning
Company HQ
Mountain View, CA
Articles
Leadership
Andrew Ng
(Chairman)CEO of Landing AI (helping companies adopt AI). Also a Professor of Computer Science at Stanford.
People progressing
Joined as an Enterprise Implementation Manager. Promoted three times to Senior Manager within four years. Less than 2 years later, they were promoted to Director of Professional Services.
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