Customer Success Engineer, Fingerprint
We do not sponsor visas
Device intelligence platform for fraud detection
Be an early applicant
Device intelligence platform for fraud detection
101-200 employees
Be an early applicant
We do not sponsor visas
101-200 employees
Company mission
To empower developers to build safe and seamless online services.
Role
Who you are
- Experience: 5+ years of experience in a customer success, technical support, or solutions engineering role, preferably within a SaaS or enterprise software environment with a focus on large accounts
- Technical Skills: Strong technical acumen with experience in JavaScript, with a demonstrated ability to create and maintain automation scripts, RESTful architecture, SQL and web services
- Knowledge of cloud computing, APIs, and enterprise-level integrations is highly desirable
- Problem-Solving: Exceptional troubleshooting skills with the ability to diagnose and resolve complex technical issues independently
- Communication: Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders
- Customer Focus: Demonstrated ability to understand customer needs and deliver solutions that drive success
- Collaboration: Proven ability to work cross-functionally with sales, product, and engineering teams to achieve common goals
- Education: Bachelor’s degree in Computer Science, Engineering, or a related field is preferred
What the job involves
- In this role, you will be the technical point of contact for our enterprise customers, ensuring they receive maximum value from our products and services
- You will collaborate closely with our Customer Success Managers, Sales, Product, and Engineer teams to deliver tailored solutions that meet the unique needs of our most strategic clients
- Your ability to understand customer challenges, provide technical guidance, and drive successful product adoption will be critical to the long-term success of our customers and our company
- Technical Expertise: Act as the primary technical resource for our customers, providing expert guidance on the deployment, integration, and optimization of our products
- Customer Onboarding: Lead the technical onboarding process for new strategic customers, ensuring a smooth and efficient setup that meets their specific requirements and goals
- Ongoing Support: Provide ongoing technical support and troubleshooting to enterprise clients, addressing their concerns promptly and effectively
- Customer Advocacy: Serve as the voice of the customer within the company, advocating for their needs and working with internal teams to ensure customer satisfaction
- Product Adoption: Work closely with customers to drive product adoption, ensuring they fully leverage our solutions to meet their business goals
- Training and Enablement: Conduct training sessions and workshops to educate customers on best practices and new features, empowering them to use our products effectively
- Feedback Loop: Gather customer feedback on product performance and feature requests, collaborating with the product team to influence the product roadmap
- Relationship Management: Build and maintain strong relationships with key stakeholders within enterprise accounts, acting as a trusted advisor and partner
- Reporting: Monitor customer health metrics, usage data, and satisfaction levels, providing regular reports to internal teams and clients
Our take
Digital fingerprinting is an essential process in web browsers that tracks the digital address of a device to monitor web activity. This technique facilitates the identification of fraud and spam, as well as warning signs of account takeovers. However, the success of this requires users to accept cookies, a requirement that is easy to avoid.
Fingerprint provides a digital fingerprinting tool that generates a unique identifier of browser activity without requiring the user to accept cookies. The service uses the same WebGL and canvas fingerprinting utilized by existing competitors, but instead of focusing on devices, it identifies web activity. Suspicious activity will result in the identified user being logged in a database, allowing the service to be improved for others.
With this innovative approach, Fingerprint has been able to build up an impressive client roster of over 6000 companies, including 16% of the top 500 websites by traffic. As well as displaying sustained growth through funding rounds, the company has also continued to improve upon its offering - for instance, in Q1 2023 it reported a decrease in iOS false positive and false negative rates by 85%.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2023
$33m
SERIES C
Nov 2021
$32m
SERIES B
Total funding: $77m
Company benefits
- Equity
- Unlimited vacation, with a minimum vacation days target
- Remote-first: we work asynchronously and respect time-zone differences
- MacBook (you get to keep it after 3 years)
- A small team with a lean hierarchy where you can make a real impact in shaping the company
- Company meet-ups once a year (we went to Mexico City in 2023!)
- Smaller group meet-ups throughout the year
- $600 yearly budget that you can spend to learn new stuff
- Personal development: we give you the freedom to grow and experiment, work on open-source projects and try new things and ideas
Company values
- No BS - We are open and direct. We say what we mean and we mean what we say
- Fail. Learn. Grow - We aren't afraid to take big bets and make mistakes along the way in order to build a truly successful business. All ideas are welcome and evaluated equally based on merit, not position
- Don't take yourself too seriously - Whether playing online games or discussing company strategy, we try to have fun and bring our authentic selves to work
- Be level 5 helpful - We believe in going the extra mile in helping both our peers and our customers
Company HQ
Little Italy, Chicago, IL
Articles
Leadership
Valentin Vasilyev
(CTO)Valentin worked as a Software Engineer for the first 9 years of their career, before Team Lead roles at Evrone and Machinio.com. They left this role in March 2019 to co-found Fingerprint the following month.
Dan Pinto
(CEO)Previously co-founded Machino, where they were CTO, and has experience in Software Engineering.
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