Staff Product Manager, Invoca
Conversational Messaging
$140-200k
+ Bonus potential and stock options. Applicable to US applicants only and may vary for Canada
More information about location
AI-powered conversation intelligence platform
Be an early applicant
AI-powered conversation intelligence platform
201-500 employees
Be an early applicant
$140-200k
+ Bonus potential and stock options. Applicable to US applicants only and may vary for Canada
More information about location
201-500 employees
Company mission
To enable revenue teams to turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue.
Role
Who you are
- A product leader passionate about shaping the next generation of customer interactions
- You thrive on the challenge of building something new from the ground up
- We are looking for a strategic and execution-focused product leader. Your experience is crucial, but your vision, collaborative spirit, and ability to navigate ambiguity are what will set you apart
- Proven Product Leadership: A strong track record in product management (7+ years), with significant experience in B2B SaaS and a focus on enterprise customers
- Conversational Messaging Expertise: At least 2 years of direct experience leading a conversational messaging product (SMS and Webchat), including strategy creation, pricing, and shipping successful products
- Deep Domain Knowledge: A thorough understanding of SMS & webchat best practices and the latest innovations in conversational AI / AI agents
- Strategic & GTM Experience: Demonstrated success owning a multi-team roadmap, managing vendor/partner relationships, and leading go-to-market efforts for large-scale releases
- Cross-Functional Influence: Proven ability to lead and align cross-functional teams in a multi-product environment, translating complex concepts into actionable strategies
- Exceptional Communication: The ability to present complex information clearly and persuasively to a variety of audiences
- Agile Fluency: Deep experience with agile methodologies and tools, with a demonstrated ability to gather detailed requirements and find elegant solutions to complex problems
- Adaptability: You thrive in a fast-paced environment where continuous improvement is key and can balance the need for speed with the rigor required for scale
- If you are ready to build, lead, and define a new category of products, we encourage you to apply
What the job involves
- At Invoca, we are launching a brand-new team dedicated to pioneering our conversational messaging strategy
- This is a rare "greenfield" opportunity to define a new product area, blending the agility of a startup with the resources and stability of an established market leader
- As the founding Staff Product Manager for Conversational Messaging, you will be the driving force behind our product vision for SMS and webchat
- Reporting directly to the VP of AI Product & Strategy, you will have the autonomy and strategic influence to shape how businesses engage with their customers through conversational AI
- This is more than a typical product management role; you are the key leader for a new, high-priority product area
- You will partner with a newly formed, dedicated engineering team to transform innovative ideas into market-leading solutions
- Your work will directly influence our product strategy, expand our platform capabilities, and solidify Invoca’s position at the forefront of AI-driven revenue execution
- Craft and own the company’s conversational messaging strategy, identifying initial use cases that deliver immediate market impact while aligning with our long-term goals
- Develop and execute a product roadmap that leverages SMS & webchat best practices and cutting-edge AI capabilities to create a world-class conversational experience
- Partner with our Data Science team to push the boundaries of AI, ensuring our solutions are intelligent, customer-centric, and effective
- Lead a dedicated agile scrum team through the full product lifecycle, from breaking down requirements to creating and prioritizing features
- Serve as the key decision-maker for the product, facilitating cross-team alignment and ensuring your team delivers on value-based expectations
- Work closely with engineering, product operations, marketing, sales, and customer success to gather requirements and orchestrate seamless product releases
- Collaborate with UX Designers to integrate usability studies, market analysis, and customer research into product requirements, ensuring we exceed customer expectations
- Act as the product owner for major company releases, crafting enablement materials, coordinating pricing & packaging, and representing your product at live events
- Ensure all conversational messaging solutions comply with relevant regulations and standards (e.g., GDPR, CCPA, TCPA)
- Track and analyze product performance using metrics and customer feedback to drive a culture of continuous improvement
- Stay ahead of industry trends, competitors, and emerging technologies, evaluating new tools to keep our product offerings innovative and competitive
Our take
Invoca is an AI-powered call tracking and conversational analytics platform enabling marketing, sales, customer experience, and eCommerce teams to better understand and immediately act on information consumers share via conversations, revealing exactly which campaigns are performing and delivering high returns on investments.
The company is a market leader in AI-powered conversation intelligence, serving leading consumer brands in considered purchase industries like automotive, telecommunications, healthcare, financial services, and real estate. It has continued to add new new capabilities throughout the years since its 2008 founding, to further help brands drive more efficient marketing, faster revenue growth, and better experiences in an increasingly challenging economy.
Through funding raised from several investment organisations, including Silver Lake Waterman and Kingfisher Investment Advisors, the startup has now been branded a Unicorn and is in a prime spot for further growth. Its priority has been to invest in product innovation through both organic development and acquisitions. Also, its recent arrival on Google Cloud Marketplace marks a milestone in the company's growing collaboration with Google, allowing joint customers to power more effective media strategies even more easily as they strive for revenue growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$83m
SERIES F
Oct 2019
$56m
SERIES E
Total funding: $199.8m
Company benefits
- Paid Time Off - 20 days off for all full-time employees, plus 15 paid holidays, 10 days compassionate leave, 3 days volunteer time and more
- Medical, Dental and Vision Coverage
- Mental Well-being & Employee Assistance Program
- Paid Family/Medical Leave - up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members, and up to twelve weeks 100% paid leave for one’s own medical leave
- Invacation (Sabbatical) - an additional week of PTO along with a bonus after seven years of service
- Wellness Subsidy - for gym membership, fitness classes, etc.
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Colin Kelley
(Co-Founder & CTO)Previously worked as the CTO at CallWave and as a Software Architect at Unisys / Pulsepoint.
Rob Duva
(Co-Founder)Co-Founder of Fin & Field. Previously worked at CallWave in multiple roles, including Senior Product Manager and the Director of Customer Acquisitions.
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