Staff Product Manager, Invoca
Conversational Messaging
$140-200k
+ Bonus potential and stock options. Applicable to US applicants only and may vary for Canada
More information about location
Conversation analytics software to grow revenue
Job no longer available
Conversation analytics software to grow revenue
201-500 employees
Job no longer available
$140-200k
+ Bonus potential and stock options. Applicable to US applicants only and may vary for Canada
More information about location
201-500 employees
Company mission
To enable revenue team to connect paid media investments to business outcomes, improve digital engagement, and convert more leads into sales.
Role
Who you are
- A product leader passionate about shaping the next generation of customer interactions
- You thrive on the challenge of building something new from the ground up
- We are looking for a strategic and execution-focused product leader. Your experience is crucial, but your vision, collaborative spirit, and ability to navigate ambiguity are what will set you apart
- Proven Product Leadership: A strong track record in product management (7+ years), with significant experience in B2B SaaS and a focus on enterprise customers
- Conversational Messaging Expertise: At least 2 years of direct experience leading a conversational messaging product (SMS and Webchat), including strategy creation, pricing, and shipping successful products
- Deep Domain Knowledge: A thorough understanding of SMS & webchat best practices and the latest innovations in conversational AI / AI agents
- Strategic & GTM Experience: Demonstrated success owning a multi-team roadmap, managing vendor/partner relationships, and leading go-to-market efforts for large-scale releases
- Cross-Functional Influence: Proven ability to lead and align cross-functional teams in a multi-product environment, translating complex concepts into actionable strategies
- Exceptional Communication: The ability to present complex information clearly and persuasively to a variety of audiences
- Agile Fluency: Deep experience with agile methodologies and tools, with a demonstrated ability to gather detailed requirements and find elegant solutions to complex problems
- Adaptability: You thrive in a fast-paced environment where continuous improvement is key and can balance the need for speed with the rigor required for scale
- If you are ready to build, lead, and define a new category of products, we encourage you to apply
What the job involves
- At Invoca, we are launching a brand-new team dedicated to pioneering our conversational messaging strategy
- This is a rare "greenfield" opportunity to define a new product area, blending the agility of a startup with the resources and stability of an established market leader
- As the founding Staff Product Manager for Conversational Messaging, you will be the driving force behind our product vision for SMS and webchat
- Reporting directly to the VP of AI Product & Strategy, you will have the autonomy and strategic influence to shape how businesses engage with their customers through conversational AI
- This is more than a typical product management role; you are the key leader for a new, high-priority product area
- You will partner with a newly formed, dedicated engineering team to transform innovative ideas into market-leading solutions
- Your work will directly influence our product strategy, expand our platform capabilities, and solidify Invoca’s position at the forefront of AI-driven revenue execution
- Craft and own the company’s conversational messaging strategy, identifying initial use cases that deliver immediate market impact while aligning with our long-term goals
- Develop and execute a product roadmap that leverages SMS & webchat best practices and cutting-edge AI capabilities to create a world-class conversational experience
- Partner with our Data Science team to push the boundaries of AI, ensuring our solutions are intelligent, customer-centric, and effective
- Lead a dedicated agile scrum team through the full product lifecycle, from breaking down requirements to creating and prioritizing features
- Serve as the key decision-maker for the product, facilitating cross-team alignment and ensuring your team delivers on value-based expectations
- Work closely with engineering, product operations, marketing, sales, and customer success to gather requirements and orchestrate seamless product releases
- Collaborate with UX Designers to integrate usability studies, market analysis, and customer research into product requirements, ensuring we exceed customer expectations
- Act as the product owner for major company releases, crafting enablement materials, coordinating pricing & packaging, and representing your product at live events
- Ensure all conversational messaging solutions comply with relevant regulations and standards (e.g., GDPR, CCPA, TCPA)
- Track and analyze product performance using metrics and customer feedback to drive a culture of continuous improvement
- Stay ahead of industry trends, competitors, and emerging technologies, evaluating new tools to keep our product offerings innovative and competitive
Our take
Invoca is an AI-powered call tracking and conversational analytics platform enabling marketing, sales, customer experience, and eCommerce teams to better understand and immediately act on information consumers share via conversations, revealing exactly which campaigns are performing and delivering high returns on investments.
The company is a market leader in AI-powered conversation intelligence, serving leading consumer brands in considered purchase industries like automotive, telecommunications, healthcare, financial services, and real estate. It has continued to add new new capabilities throughout the years since its 2008 founding, to further help brands drive more efficient marketing, faster revenue growth, and better experiences in an increasingly challenging economy.
More recently, Invoca has expanded its AI-powered revenue exeuction platform with a new no-code integrations for LinkedIn Ads and Reddit Ads, buiulding on existing support from platforms such as Facebook, Instragram, TikTok, Snapchat, and Pinterest. These additions allow marketers to directly connect social ad spend to phone calls, conversations and revenue. As pressure mounts on marketing teams to provide business impact beyond clicks and impressions, this expanded social advertising ecosystem strengthens Invoca's position as a leader in conversation intelligence and performance-driven marketing.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$83m
SERIES F
Oct 2019
$56m
SERIES E
Total funding: $199.8m
Company benefits
- Flexible Time Off: We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
- Healthcare: Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
- Mental Well-being & Employee Assistance Program: Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkplaceOptions program.
- Paid Family/Medical Leave - up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members, and up to twelve weeks 100% paid leave for one’s own medical leave
- Invacation (Sabbatical): We thank our long-term team members with a bonus after seven years of service.
- Wellness Subsidy: In further support of your well-being, Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Gregg Johnson
(CEO)Prior to joining Invoca in 2016, Gregg spent nearly 10 years at Salesforce, while there, he held a number of roles, including VP of Product Management (Chatter) and SVP of Product Management (Marketing Cloud). He also worked as a COnsultant at Boston Consulting Group and as a Sales/Marketing Manager at Ullink.
Peter Isaacson
(CMO)Peter is also an Advisor at Folloze and ClickZ.com as well as a Contributor to Forbes Communication Council and a Member at Revenue Collective. Previously, he was the CMO at Replicant, Demandbase, and Castlight Health. He also spent nearly 14 years at Adobe Systems, working as a Senior Director of Brand Marketing, VP of WW Field Marketing, and VP of WW Education Vertical Business.
Teresa Dietrich
(CTO)Prior to joining Invoca in 2024, Teresa was the Chief Product & Technology/Community Officer at Stack Overflow. She also served as the GLobal Head of Product & Engineering at McKinsey New Ventures and as CTO at Namely.
Michael DiFilippo
(CFO)Prior to joining Inovca in 2019, Michael was the CFO & Chief Administrative Officer at AppDirector. He also served as a VP/Division CFO (SaaS Division) at Citrix.
Ben Sullivan
(CRO)Ben joined Invoca in 2017 as a Senior VP of Sales, moving into the role of Executive VP of Sales in 2021 and CRO in 2025. Prior to Invoca, he spent 8 years at ON24 as a VP of Strategic Alliances & Business Development and VP of Worldwide Sales.
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