Payment Operations Analyst, Swan
Office located in 71 Rue du Faubourg Saint-Martin, Paris
Embedded finance platform
Job no longer available
Embedded finance platform
201-500 employees
Job no longer available
Office located in 71 Rue du Faubourg Saint-Martin, Paris
201-500 employees
Company mission
To empower all kinds of digital companies to transform their UX and start embedding banking features within minutes.
Role
Who you are
- Similar experience in a payment services provider or a bank is also a plus
- Knowledge/operational background of the payments/banking industry is a plus
- Very rigorous, excellent organizational and analytical skills
- Strong written and verbal communication skills
- Proven team player and curious mindset
- Flexibility with changing requirements in an evolving and fast-paced environment
- Fluent in English
- Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door
What the job involves
- The Payment Operations team is accountable for the daily run of Swan's payment operations. Specifically, we manage:
- Banking Transactions (Credit Transfers, Direct Debits, Cards, etc.)
- End-to-end resolution of banking transactions-related incidents with internal (Engineering, etc.) and external (partner banks, card issuing processor, card scheme, card manufacturer, etc.) stakeholders
- Clearing vs. settlement controls and reconciliation on all payment flows
- Management of operational/day-to-day relationships with Swan's financial partners and identification of process inefficiencies
- Execution of non-STP transactions (<0.001% of total transactions)
- Expertise and support to Swan teams (Technical Account Management, Customer Support, KYC, etc.)
- Physical Cards & Chargebacks
- Physical cards stock management w. Swan's card manufacturer
- Card disputes and chargebacks management
- Regulatory Obligations & Controls
- Control of automated cash segregation processes
- Production of accounting and regulatory exports
- Production of performance/fees reports for card schemes (Mastercard) and X-Pays (Apple Pay, Google Pay) as well as ad-hoc reports
- Creation and maintenance of operational procedures
- Level-1 controls on payment operations processes & actions
- Run daily payment operations processes, actively participate in our continuous improvement approach, and help elaborate best practices, as we continue to launch and scale new payment products & services
- Collaborate with other Payment Operations Analysts and help foster knowledge sharing among the team
- Participate in tight feedback loops with Payment product managers and other internal stakeholders to improve product & processes
- Lead specific ad-hoc payment operations improvement projects
Application process
- A 30-min video call with Amélie, our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions
- An interview with Jan, our Payment Operations Lead
- An interview with Julien, our Head of Payment
Our take
Swan is a European fintech specialising in embedded banking, which believes it can transform businesses by adding a financial layer. The company's APIs enable companies to integrate banking services into their own digital product - embedded finance.
While not alone in the fintech industry, the company stands out by squarely targeting SaaS platforms, marketplaces, and other fintechs. It offers an end-to-end, integrated and multi-product experience, and owns the payment and fraud risk, which has garnered the attention of impressive clients including Agricap, Carrefour, Pennylane and Ride.
Swan continues to invest into accelerating its expansion in the European market, developing more banking features that are specialized for a variety of local EU markets. It continues to gain momentum and has raised plenty of funding to support its future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
78% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2025
$48.5m
SERIES B
Sep 2023
$42.7m
SERIES B
Total funding: $115.4m
Company benefits
- ESOP packages available
- Flexible remote policy
- Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib
- Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax
- The best health insurance
- We provide a Swile card to cover your meal on work days
- Extra holidays (RTT)
Company HQ
Porte-Saint-Martin, Paris, France
Leadership
Nicolas Benady
(President & Co-founder)Former CEO of the company. Previously co-founded Antelop Solutions and PriceMinister. Acted as Product Manager for French Market of VISA Europe, President of Limonetik, IT Project Manager for AXA Cessions, and was a Team Member for Endless Winter.
Nicolas Saison
(CPO & Co-founder)Previous experience as Vice President of Product for Payboost, Digital IT Manager for AXA France, Payment Project Director for Limonetik, and as a Developer and Risk Manager for AXA.
Camille Tyan
(CEO)Previously founded ConnectX, as well as co-founding Marble, Numeral and PayPlug (at the latter of which they were CEO).
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 16 more jobs at Swan