Customer Success Operations Internship, Pricemoov
Pricing management and optimisation software
Job no longer available
Pricing management and optimisation software
21-100 employees
Job no longer available
21-100 employees
Company mission
Pricemoov's mission is to empower revenue managers in the optimization of their margin and income through better management of their prices.
Role
Who you are
- Judgment, tact and humility
- You have an engineering or business background and you are looking for an 5+ months internship or an end of studies internship or gap year
- You have excellent listening skills and communicate with impact (written and verbal) both in French and English. German is a plus
- Proficiency with MS Office (Power Point, Excel) is key. Experience with Zendesk, Hubspot and notion is a plus
What the job involves
- People: build and nurture active trusted advisor relationships with customers from the champion to the economic buyer and other senior executives, set expectations our company can systematically deliver towards
- Adoption: provide a smooth fast-tracked customer onboarding. Enable identification of barriers to successful adoption. Design success plans agreed with customers’ senior executives
- Care: lead the team to be a proactive, agile, and responsive escalation point for project and customer issues. Work effectively with internal teams to drive rapid resolution
- Value: ensure delivery of periodic Strategic Business Reviews providing an accurate snapshot of the current engagement status and health including performance measurement based on the customer’s goals and objectives
- Reporting: Report to the executive team with regular assessments of the health of the customer portfolio. Assess renewal risks for subscription contracts and facilitate internal communication and collaboration on action plans to minimize churn
- Inspiration: inspire our customers by providing them access to Pricemoov thought leadership, users’ conferences, webinars, and other skillset development opportunities.
- Identify customer reference candidates for sales and marketing efforts and serve as the voice of the customer to inform our product and customer-facing business processes
- Growth: collaborate with the Sales and Professional Services groups to identify and qualify opportunities for footprint growth within the current customer base and coordinate appropriate resources to engage in the up-selling or cross-selling processes.
Application process
- 1. HR interview (30 min)
- 2. Hiring Manager interview (30mn)
- 3. Panel interview (1h)
Our take
When businesses are considering how much they should charge for a product, parameters such as their competitors' prices and stock levels, to less explicit ones such as the weather must be considered. However, it is almost impossible to process the information, while optimising and managing prices, in real-time due to the ever-changing information.
Pricemoov's price management and optimisation platform uses real-time data points to automatically aid the decision-making process of pricing. By applying this data to automated price updates, notifications, and custom pricing strategies, the platform can greatly reduce the time businesses spend strategising and updating their prices, to boost day-to-day profits.
All the information required to optimise prices is available online, but Pricemoov has made a smart move by curating this data into an all-in-one price management dashboard. Looking forward, the company is investing in further product development, hiring, and accelerating growth in Europe and the USA.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Apr 2023
$10m
SERIES A
Sep 2018
$3.5m
EARLY VC
Total funding: $13.5m
Company benefits
- Generous Paid Time Off
- Flex Office - Work from home or in our Paris or New York office
- Medical, dental, and vision cover
- Professional Development
- Team Socials
- Meals and Transport - Enjoy lunch on us with a meal card or use our transportation and bicycle schemes.
Company HQ
Rochechouart, Paris, France
Leadership
Pierre Hebrard
(CEO)Graduated with a Masters in Mathematics and Finance from Imperial College London in 2011. Experience as Head of Operations, CEO and COO for Jumia Kenya and Nigeria from 2014 to 2015. Co-founded Pricemoov as CEO in 2016.
François Aubert
(CTO)Experience as Logistics & Operations Manager for HelloFresh. Co-founded Pricemoov as CTO in 2016.
Salary benchmarks
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