Senior Program Manager, TCGplayer
Synergy
$73.6-114.4k
More information about location
Online marketplace for collectible card games
Job no longer available
Online marketplace for collectible card games
201-500 employees
Job no longer available
$73.6-114.4k
More information about location
201-500 employees
Company mission
To establish TCGplayer as the most admired company in the hobby collectibles universe
Role
Who you are
- A proven track record driving global initiatives from ideation to activation and delivering business results
- Strong verbal and written communication skills, including an ability to communicate effectively at all levels
- Ability to build positive relationships internally and externally; an active listener and clear communicator; seeks win-win outcomes
- Knowledge of Agile or similar iterative methodologies as well as program lifecycles and traditional system development lifecycles
- Experience with collaboration, planning and project management tools (e.g. JIRA, Confluence, etc)
- Senior stakeholder leadership skills across all levels of hierarchy
- Ability to identify and develop operational processes to improve overall program execution, including simplifying/automating ways of working
- Ability to balance strategic focus with tactical implementation/execution
- Excellent analytical and problem-solving skills
- Proficient use of Google Office Suite (Docs, Sheets, and Slides)
- Strong process orientation and business acumen
- Minimum of 8 years of experience in program management in the technology sector coordinating large cross-organizational initiatives
- Proven experience leading and managing teams
- BA/BS degree, or equivalent work experience, required
What the job involves
- This role is part of the Program Management office (PMO) team within eBay/TCGplayer Synergy Initiative
- In this role, you will be responsible for managing sophisticated and highly cross-functional end-to-end programs across the eBay/TCGplayer Synergy initiative
- The role entails working across domains at TCGplayer/eBay to develop detailed end-to-end plans, lead execution and communicate progress/issues to all levels
- Effectively develop and share organization-wide dashboards, tools, standards, and key performance indicator (KPI) metrics
- Facilitate omnichannel, multi-disciplinary team communications including remote teamwork
- Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline
- Develop comprehensive project plans that merge business requirements with business goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation
- Monitor projects progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables
- Communicate proactively with all involved personnel to provide engagement, identify problems, create solutions, and implement efficiency improvements
- Work with Product owners, Engineering, DevOps, QA and Design to facilitate and assist in scoping, requirements gathering, backlog management, dependency coordination, capacity planning, sprint and release management
- Assist the stakeholders and product managers in maintaining roadmaps and ensuring technical feasibility, capacity/resource allocation, risk analysis, inter-team, functions and department dependencies, and downstream impacts of changes or delays
- Use tools, cadences, and communication to effectively create and maintain visibility, track progress, escalate blockers, run sprint reports, collect metrics and drive relentless improvement
Our take
TCGplayer has established itself as the leading US marketplace for collectible card games like Pokémon and Yu-Gi-Oh! The company has found success through focusing on emphasising the entire customer experience of passionate enthusiasts through multiple community-focused products such as ‘Direct’, a local-store purchasing platform.
Technology has allowed the company to scale at such low-cost that it can facilitate the authentication of more than 100,000 products every day, dramatically improving the experience of enthusiasts used to dealing with scammers. The company has now expanded to serve the wider collectibles market, and in 2022 was acquired by eBay for $295 Million - though it continues to operate its trading-card marketplace autonomously.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2021
$35m
GROWTH EQUITY VC
Feb 2018
$10m
GROWTH EQUITY VC
Total funding: $45m
Company benefits
- Medical, Dental & Vision
- Life Insurance
- Family Leave Program
- Unlimited Paid Time Off
- Free coaching, counseling and mental health services
- Stock Options for all employees
- Merch
- After-work Activities
- Constant Learning - Monthly classrooms provide a deeper understanding of company operations, while educational resources help every team member evolve personally and professionally
- Game nights complete with card games, board games and video games. (Plus, we have our own Pauper Magic & Pokémon leagues)
- A casual dress code
- Open office with coworking stations for collaboration and quiet rooms for solitude - treadmill desks and yoga balls help you stay active, while a company library, book club and writing group keep your mind inspired
- Laptop
- Hackathons
- Real-time peer-to-peer feedback tools
- Parking Stipend
- Fitness Equipment
Company HQ
Downtown, Syracuse, NY
Leadership
Robert Bigler
(CEO)Previosuly General Manager at eBay, Senior Vice President at Holt Renfrew, was a Digital Transformation Director at Selfridges Group and Vice President of Strategy and worked in Corporate Development at Sears Canada.
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