Linux Support Engineer, Canonical
Enterprise open source solutions
Job no longer available
Enterprise open source solutions
1001+ employees
Job no longer available
1001+ employees
Company mission
Canonical's mission is to make open source software available to people everywhere.
Role
Who you are
- Excellent verbal and written communication skills in English
- Hands-on experience supporting Linux systems including 2 or more of:
- Virtualization - primarily using KVM or OpenStack
- Containers - especially with Docker, LXD/LXC, or Kubernetes
- Storage technologies - block, object and network
- Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
- Linux integration with other environments (authentication/directory services, network file systems, etc.)
- Cloud computing (provisioning, monitoring, orchestration, etc.)
- Troubleshooting experience:
- Basic reading of stack traces to be able to search for duplicates, escalate to the correct team
- Understand OS and Application level bugs and advise on next steps
- Programming fundamentals in any language
- Customer support experience:
- Customer needs are top priority
- Communicate clearly and set the right expectations
- Possibility of international travel, up to 2 weeks a year for annual team meetings
What the job involves
- Investigate issues reported by customers by researching and escalating issues
- Work to resolve complex customer problems related to Canonical’s portfolio of products
- Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments
- Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues
- Participate in a regular weekend working rotation
- Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers
- Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
Our take
Canonical originally started as a company to help distribute Ubuntu (an operating system based on Linux). It is now a leader in delivering open source to the world quickly, securely and cost effectively.
With a community of 200,000, Canonical publishes an operating system which runs from the tiny connected devices up to the world's biggest mainframes, the platform that everybody uses on the public cloud, and the workstation experience of the world's most productive developers. Just some of its partners include Microsoft, HP, Dell, aws, and Intel.
The founder has highlighted that Canonical's biggest challenge has been that demand is bigger than the company’s ability to service it. Originally a not-for-profit, Canonical is now monetising and is planning to go public. It also announced its product Ubuntu has a comprehensive subscription version called Ubuntu Pro, likely to aid monetising efforts.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Aug 2013
$9.8m
EARLY VC
Total funding: $9.8m
Company benefits
- Work from home opportunities
- Health insurance
- Learning and personal professional development budget
- Annual compensation review
- Recognition rewards
- Annual leave
- Generous parental leave
- Priority Pass for travel
Company HQ
Southwark, London
Leadership
Mark Shuttleworth
(CEO)Serial entrepreneur. Previously founded Thawte Consulting (sold to VeriSign for $575m)
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