IT Manager, Standard Bots

• Experience supporting business systems such as a customized ERP is helpful but not required
• 3+ years in IT support / systems administration (preferably in environments combining office, lab, or manufacturing support)
• Direct experience supporting SOC 2 audits or government-style attestations — implementing controls, producing auditor-ready evidence, coordinating with auditors, and closing remediation items
• Strong troubleshooting across endpoints, identity, and SaaS apps
• Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN, Wi-Fi
• Practical cybersecurity experience: MFA/SSO, patching, endpoint security, access controls, logging/monitoring
• Clear communicator with a customer-service mindset and solid documentation habits
• Comfortable working on-site full time in Glen Cove

Desirable

• We’re hiring an IT Manager to run day-to-day IT operations at our Glen Cove site
• This is a hands-on role that blends office and lab networking, cybersecurity, and employee support (Tier 1–2), with frequent collaboration with Manufacturing Operations, Facilities, and Applications/Field teams
• The role has important compliance responsibilities: you will help operate and evidence controls that support SOC 2 and government-style attestations and audits
• Operate and maintain Glen Cove office and lab network infrastructure (switches, firewalls, VLANs, Wi-Fi, VPN)
• Support secure network segmentation for office, lab, and manufacturing systems (including robotic test networks)
• Monitor network health and respond to connectivity/performance incidents; keep accurate topology/configuration documentation
• Coordinate installs/upgrades and outages with ISPs, vendors, and Facilities; maintain configuration backups and change records
• Operate and enforce security controls with the explicit goal of supporting SOC 2 and government-style attestations: maintain controls, evidence, and processes required for audits
• Administer identity & access controls and evidence of least-privilege practices: SSO/MFA configuration, provisioning/deprovisioning workflows, and periodic access reviews
• Maintain endpoint security posture (MDM enrollment, patch management, disk encryption, EDR/AV, secure baselines) and produce evidence demonstrating control operation
• Implement and document security policies, procedures, and runbooks aligned to SOC 2 Trust Services Criteria (and relevant government frameworks)
• Support audit readiness and coordinate with internal compliance owners and external auditors: collect evidence, respond to auditor requests, run pre-audit checks, and close remediation items
• Participate in incident response and ensure post-incident evidence and remediation steps are documented for attestation purposes
• Maintain logging, monitoring, and vulnerability scanning programs that provide audit-ready outputs
• Provide Tier 1–2 support for macOS/Windows endpoints, printers, conferencing, and AV for on-site labs and offices
• Run hardware lifecycle functions: procurement, imaging, deployment, inventory, and RMAs
• Maintain IT documentation, runbooks, and user self-service guides; onboard/offboard employees in a way that supports audit evidence collection
• Administer core SaaS platforms (Google Workspace / Microsoft 365, Slack, Zoom, password manager) and support integrations used by Glen Cove teams
• Support on-site manufacturing and lab systems (work with Manufacturing Ops on device connectivity, field tooling, and test benches)
• Provide frontline support and user access management for our customized ERP (Nice to have): user troubleshooting, role/access updates, and vendor coordination for escalations or upgrades
• Work with Applications / Field teams to troubleshoot field device connectivity and to enable smooth handoffs between on-site and remote teams
• Partner closely with Head of Manufacturing Operations, Facilities Manager, and Apps/Field teams to prioritize work and reduce operational risk for Glen Cove
• Create/maintain SOPs and compliance artifacts; contribute to on-call rotation as needed
• Drive continuous improvement of technical and process controls to reduce audit findings and support faster attestations
• What success looks like:
• Glen Cove teams receive fast, reliable support and experience minimal downtime
• Network and lab infrastructure are documented, secure, and scalable for manufacturing and R&D needs
• Security posture and audit readiness improve: controls run reliably, evidence is consistently available, and audit findings are reduced or closed quickly
• On-site systems and business tools (including our customized ERP when used) operate with fewer recurring issues